The posting
Job Description
About the role
We are looking for a Business Process & AI Transformation Lead to help reimagine how work gets done across Total Rewards. This role will lead the evaluation and redesign of business processes, identify opportunities to simplify and automate work, and translate business needs into practical AI, technology, and workflow solutions. The individual will work directly with Total Rewards leaders and subject matter experts to understand current processes, challenge existing ways of working, and implement solutions that make our organization simpler, faster, more scalable, and more effective. This is not an AI strategy role. It is a hands-on transformation role for someone who can move from problem identification through process redesign, solution development, implementation, adoption, and measurement.
Your key responsibilities
Business Process Transformation
- Evaluate end-to-end Total Rewards processes to identify manual work, complexity, duplication, bottlenecks, handoffs, and opportunities for simplification.
- Map current-state processes and design future-state workflows that improve efficiency, quality, controls, and user experience.
- Challenge existing processes and identify opportunities to eliminate, simplify, automate, or redesign work.
- Develop a prioritized transformation roadmap based on business value, effort, risk, and scalability.
AI, Automation & Digital Enablement
- Identify opportunities to apply generative AI, AI agents, workflow automation, self-service, and digital tools to business processes.
- Translate business problems into AI and automation use cases, requirements, and practical solutions.
- Prototype and test solutions using tools such as Microsoft 365 Copilot, Copilot Studio, Power Automate, Power BI, Workday, and other emerging technologies.
- Partner with technology, HR systems, data, AI enablement, and business teams to move solutions from concept through implementation.
- Continually evaluate new tools and capabilities and determine where they can create meaningful business value.
Strategic Vendor & Partner Optimization
- Evaluate strategic Total Rewards partners to identify opportunities to better leverage their technology, services, expertise, and capabilities as an extension of our team.
- Identify gaps between available capabilities and current utilization, including opportunities to shift or eliminate work currently performed internally.
- Partner with Total Rewards leaders and vendors to implement opportunities that improve service, efficiency, colleague experience, and overall value from our partnerships.
Workflow & Technology Optimization
- Assess how work moves across people, systems, data, and technology.
- Identify opportunities to reduce manual intervention and unnecessary handoffs.
- Recommend enhancements to existing tools and workflows before introducing new technology.
- Develop business requirements and partner on configuration, testing, UAT, deployment, and continuous improvement.
- Build repeatable solutions that can scale across Total Rewards and potentially the broader People organization.
Measurement & Value Realization
- Establish baseline measures including transaction volume, cycle time, effort, capacity, errors, and user experience.
- Build business cases for transformation opportunities.
- Define success measures and track adoption, efficiency, capacity, quality, and business outcomes.
- Quantify benefits such as hours saved, capacity created, cost avoided, cycle-time reduction, and improvements in colleague experience.
The focus on measurable transformation also supports FIS's 2026 objectives around expanding AI-integrated workflows and automating administrative work within TPO.
Change & Adoption
- Work directly with Total Rewards teams to embed new processes and ways of working.
- Develop practical documentation, playbooks, training, and enablement materials.
- Gather feedback and continuously improve solutions after deployment.
- Help build greater AI and automation capability across the team by teaching others how to identify and solve opportunities themselves.
What you bring
Required qualifications
- 5+ years of experience in business process transformation, digital transformation, intelligent automation, product management, operations transformation, or a related field.
- Demonstrated experience redesigning complex business processes from current state through future-state implementation.
- Hands-on experience applying AI, automation, or workflow technology to real business problems.
- Strong process improvement and analytical skills, including process mapping, requirements gathering, root-cause analysis, testing, and value measurement.
- Ability to translate ambiguous business problems into structured solutions.
- Demonstrated ability to take initiatives from idea to prototype to implementation and adoption.
- Strong project and stakeholder management skills with the ability to work across business and technology teams.
- Strong written and verbal communication skills.
Preferred qualifications
- Experience with Microsoft 365 Copilot, Copilot Studio, Power Automate, Power BI, Workday, AI agents, process mining, or similar technologies.
- Experience within HR, Total Rewards, Compensation, Benefits, HR Operations, or HR Technology.
- Experience with Lean, Six Sigma, Agile, Design Thinking, or similar process transformation methodologies.
- Experience developing business cases and measuring ROI or capacity improvement from automation initiatives.
The impact you'll make
In the first year, this person will:
- Build a clear inventory and prioritization of high-value Total Rewards transformation opportunities.
- Establish measurable baselines for priority processes.
- Deliver early AI, automation, and workflow improvements that demonstrate tangible business value.
- Redesign several significant end-to-end workflows.
- Establish a repeatable approach for moving opportunities from idea → evaluation → design → build → adoption → measurement.
- Reduce manual and administrative effort so Total Rewards colleagues can spend more time on analysis, strategic consulting, decision support, and business partnership.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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