Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Tenancy Support Officer (New Builds)

Fix Space157 open roles

Pay
£19 an hour
Where
London, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTenancy Support Officer (New Builds)Fix Space · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fix Space's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Tenancy Support Officer (New Builds)

Temporary Contract

Job Details

Client: The Royal Borough of Greenwich

Service Area: Housing & Safer Communities / Tenancy Services

Hours: 35 hours per week

Working Pattern: Office based minimum 2–3 days per week

Working Hours: 09:00 – 17:00

Start Date: 25 May 2026

End Date: 21 August 2026

Location

Office Base:

The Royal Borough of Greenwich The Woolwich Centre

Woolwich

Greater London

SE18 6HQ

Pay

PAYE Rate: £19.30 per hour

Job Overview

The Royal Borough of Greenwich is seeking an experienced Tenancy Support Officer (New Builds) to support new and transferred tenants during the first 6 to 12 months of their tenancy.

This role will focus on identifying support needs, building tailored support packages, helping tenants settle into their new homes and ensuring tenancy sustainment. The successful candidate will work with vulnerable tenants and families, complete assessments and support plans, process referrals, attend panels and case conferences, and work closely with tenancy enforcement officers, income teams and external agencies.

The job description confirms that the postholder will be responsible for referrals, tailored support to vulnerable tenants, support planning, risk assessments, floating support cases, rent account monitoring and liaison with services including social services, mental health, drug and alcohol agencies, Police, Probation and voluntary agencies.

Important – Please Read Carefully

This role requires direct tenancy support, tenancy sustainment or housing support experience, ideally working with social housing tenants, vulnerable tenants or local authority housing services.

You must have experience of casework management, assessments, support planning, referrals, tenancy advice and risk recognition.

Candidates without relevant housing support / tenancy sustainment / vulnerable tenant casework experience are unlikely to be considered.

Key Responsibilities

  • Identify and build support packages for new tenants within the first 6 to 12 months of tenancy
  • Help new and transferred tenants settle into their homes
  • Provide tailored support to a caseload of vulnerable tenants following tenancy start-up
  • Assess tenant needs and create support plans to promote independent living
  • Support tenants to sustain their tenancies and comply with tenancy conditions
  • Refer tenants to Council, Health, Social Services, mental health, drug and alcohol and voluntary sector services
  • Undertake risk assessments for current and future tenants
  • Attend panels and forums including mental health, drug and alcohol, high harm, hoarding panels and MARAC
  • Maintain accurate case records, databases, statistics and reports
  • Represent the service at case conferences and panels
  • Support tenants with welfare benefits, domestic violence, safeguarding and tenancy issues
  • Liaise and advocate for tenants on ASB and tenancy matters
  • Support tenants to raise repairs orders in line with Council procedures
  • Monitor rent accounts and work with income teams to reduce arrears
  • Investigate and respond to complaints from tenants, Councillors and MPs
  • Work alongside tenancy officers managing estates
  • Support safeguarding responsibilities for children, young people and vulnerable adults

Essential Experience & Skills

  • Demonstrated experience working with social tenants, preferably within a local authority or housing association
  • Experience working with vulnerable tenants and families, from young people to older people living independently
  • Experience of casework management, referral processing, assessments and support planning
  • Experience providing tenancy advice and recognising risk
  • Experience supporting tenants to settle into and sustain tenancies
  • Knowledge of current welfare benefits and housing benefits
  • Basic understanding of tenancy and housing law
  • Understanding of new or introductory tenancies and issues arising in new properties
  • Basic knowledge of approaches to reduce ASB, noise transference or nuisance
  • Ability to attend meetings, panels or case conferences and present complex cases
  • Ability to draft correspondence, reports and maintain accurate statistics
  • Ability to use Microsoft Office and housing databases
  • Understanding of safeguarding children, young people and vulnerable adults
  • Problem-solving skills and ability to work with professionals to achieve positive outcomes
  • Knowledge of local stakeholders and support services, or ability to build a referral portfolio

Additional Information

This role requires a DBS check.

The order is currently in the client decision period, and the winning candidate will be selected shortly.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1725221

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fix Space's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fix Space's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fix Space's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.