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Open nowPosted 4 days ago

Team Lead (Deutsch) - BPO/Call-Center

FLAIXIBLE

Where
Athens, Attica, Greece
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Your applicationOpen nowTeam Lead (Deutsch) - BPO/Call-CenterFLAIXIBLE · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FLAIXIBLE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

The posting

BENEFITS

  • Überdurchschnittliches Gehalt!
  • 14 Gehälter
  • Attraktiver Team-Sales-Bonus abhängig von der Teamperformance
  • 25 Urlaubstage
  • Private Krankenversicherung

AUFGABEN

  • Fachliche und operative Führung sowie Motivation eines Call-Center-Teams.
  • Sicherstellung der vereinbarten Service-, Qualitäts- und Vertriebsziele.
  • Steuerung und Überwachung relevanter KPIs wie Sales Performance, Conversion Rate, Produktivität und Kundenzufriedenheit.
  • Durchführung regelmäßiger Teammeetings, Feedbackgespräche und individueller Coachings.
  • Unterstützung der Mitarbeiter bei anspruchsvollen Kundengesprächen und Eskalationen.
  • Identifizierung von Verbesserungspotenzialen und Umsetzung gezielter Maßnahmen zur Leistungssteigerung.
  • Einarbeitung und Weiterentwicklung neuer und bestehender Mitarbeiter.
  • Unterstützung bei der Personaleinsatzplanung und Sicherstellung effizienter Arbeitsabläufe.
  • Erstellung und Analyse regelmäßiger Performance-Reports sowie Ableitung konkreter Handlungsempfehlungen.
  • Enge Zusammenarbeit mit dem Management und anderen Abteilungen zur kontinuierlichen Optimierung der Teamperformance.

DEIN PROFIL

  • Erste Berufserfahrung als Teamleiter, Supervisor oder Senior Agent im Call-Center-Umfeld, idealerweise mit Schwerpunkt Sales.
  • Ausgeprägte Führungsqualitäten und die Fähigkeit, Mitarbeiter zu motivieren und gezielt weiterzuentwickeln.
  • Vertriebsorientierte Denkweise mit einem ausgeprägten Verständnis für KPIs und Performance-Steuerung.
  • Kommunikationsstärke, Durchsetzungsvermögen und souveränes Konfliktmanagement.
  • Strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise.
  • Hohe Kunden- und Serviceorientierung sowie eine ausgeprägte Hands-on-Mentalität.
  • Sicherer Umgang mit PC, MS Office und gängigen Call-Center-Systemen.
  • Sehr gute Deutschkenntnisse in Wort und Schrift (mindestens C1).
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against FLAIXIBLE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FLAIXIBLE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    FLAIXIBLE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Before you press

Straight answers

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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