Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 hours ago

Incident Response Analyst I

Flexential Corp.26 open roles

Where
CO - Denver Corp
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIncident Response Analyst IFlexential Corp. · CO - Denver Corp

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Flexential Corp.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Flexential Corp. postings stay open a median of 30 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 10 hours ago

Flexential Corp. median: 30 days open

The posting

The Incident Response Analyst I is responsible for the initial analysis and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. The Incident Response Analyst I will also work with the customer through different types of media to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments. A strong combination of technical analysis, troubleshooting, documentation skills, and quick and friendly communication is vital to the Incident Response Analyst I role.

Key Responsibilities and Essential Job Functions

  • Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer-submitted tickets.
  • Establish friendly initial communications to customers to let them know we hear and understand the request/incident, and set concise and clear expectations regarding customer requests and incidents in a prompt manner.
  • Document resolution and proactive status updates to technical issues clearly for customers and team members.
  • Works closely with our Level 2 support team to stay current on technology trends and information technology concepts.
  • Collaborate with customers and teammates to determine improvement areas in capabilities and processes.
  • Resolve customer requests and incidents with a high sense of urgency and ownership.
  • Be a team player focused on collective improvement and growth.
  • Align to ITIL best practices.
  • Work in a high-paced environment where system administrators need to prioritize workloads.
  • Effectively work with vendors to create resolution.

Required Qualifications

  • Working knowledge of relevant operating systems (see below).
  • Attention to detail.
  • Good organization, time management, and prioritization skills.
  • Ability to troubleshoot and think critically.
  • Effective communication skills, including phone etiquette, writing, and active listening.
  • Great customer service skills.
  • Thrives in a fast-paced environment.
  • Continually seeking new knowledge and curious by nature.

Preferred Qualifications

  • Positive attitude with a strong sense of urgency and ownership of quality work deliverables.
  • Excellent verbal and written communication skills.
  • Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • 1-3 years of system administration, network administration, or database administration experience.
  • 2-3 years of customer service experience.
  • Network+, Security+, and/or CCNA desired.
  • Microsoft MCP or MCSA preferred.
  • Use of command-line tools such as CMD, Telnet, SSH, GIT, and SCP (PowerShell, Bash, or VBScript language skills are a plus).
  • Current experience applying troubleshooting techniques across various server, application, and network technologies, including: Remote Desktop, SSH, FTP Microsoft Server Technologies VMware and/or other virtualization technologies Linux (or other *nix platforms) VLANs, ACLs, IP subnets Networking and switching concepts Load balancing Firewall configuration (Fortigate, Cisco ASA)

Physical Requirements

  • Ability to sit for extended periods of time.
  • Walk or stand for 50% of the time.
  • Moderate or advanced keyboard usage.
  • Lift 50 lbs.

Base Pay Range

The hourly salary range offered for this position is estimated to be $27.83 - $29.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Flexential Corp.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Flexential Corp.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Flexential Corp.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.