The posting
Job Description
The Scheduling Coordinator provides scheduling support for HVCP’s physicians, advanced practice providers, lab and diagnostic imaging appointments. This highly organized, detailed-oriented and resourceful individual is responsible for scheduling all pre-procedure, procedure and post-procedure appointments in the clinic and hospital setting. This individual must demonstrate a highly professional compassionate and positive attitude at all times. They participate as a dynamic member of this office, identifying and suggesting opportunities for improvement. Scheduling Coordinators are also expected to assist with patient registration, collecting co-pays.
Responsibilities:
- Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments. Works closed with the prior authorization team to ensure authorizations are obtained prior to appointments.
- Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient’s clinic appointment.
- Coordinates the retrieval of outside imaging and/or records that are needed for clinic patients.
- Facilitates the flow of the clinic, readily available to make phone calls, schedule a last-minute needed test and available to help providers in clinic with whatever needs they make have.
- Support in the design and implementation of solutions to identified trends or problem areas.
- Collaborates with other departments to streamline patient’s pre-procedures schedule to optimize the patient experience.
- Ensure medical records are compliant with HIPPA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.
- Completes the booking sheets for each procedures and faxes to the cardiac catherization lab.
- Reconcile incoming correspondence and medical records with chart; scan all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with HQMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.
- Comply with all Nuvance Health, HVCP and affiliate policies and ensure compliance with all applicable law and regulation.
- Maintain contemporary professional knowledge and education.
- Demonstrates regular, reliable and predictable attendance.
- Performs other duties as required.
Functional/Technical Skills Requirements
- Communications: Excellent written and verbal communications skills. Ability to communicate calmly and clearly.
- Functional Oversight: Issue identification, gap analysis, ability to prioritize business needs and execute solutions, multi-tasking and prioritizing, flexibility to work in multiple locations.
- Accuracy: Typing, verifying correct information such as Dates of Birth, insurance ID numbers, phone numbers, email addresses, etc.
Qualifications:
- High School degree or equivalent
- Minimum of two (2) years’ experience in a medical office administrative role.
- Minimum of one (1) year EMR Products/Solutions.
- Minimum Knowledge, Skills and Abilities Requirements:Knowledge of medical records/HIPPA requirements, insurance carrier requirements, EMR systems. Knowledge of MS Excel, Word, Outlook and other desktop software programs. Strong communication, interpersonal relationship and patient empathy skills. Excellent Customer Service skills.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
