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Open nowPosted today

Customer Operations Consultant [Future Opening - Q1 2027 Start]

FLO ENERGY SINGAPORE PTE. LTD.

Pay
SGD 2,500 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Operations Consultant [Future Opening - Q1 2027 Start]FLO ENERGY SINGAPORE PTE. LTD. · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FLO ENERGY SINGAPORE PTE. LTD.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted today

The posting

About Flo Energy

Hi, we are Flo! We are on a mission to switch as many people and businesses as possible to affordable, renewable solutions.

We began in a small shophouse in Singapore and have grown rapidly ever since, expanding into Australia with even bigger plans ahead.

Unlike other retailers, we have built our own best-in-class energy platform entirely in-house. Designed specifically for the sector, it automates complex processes and keeps costs down, letting us offer genuinely affordable products to our customers.

Behind Flo is a diverse team of passionate engineers, data scientists, operators, and energy experts. We come from different backgrounds, but we are united by the shared goal of creating a more sustainable future. If you want to make an impact and help accelerate the renewable energy transition, we would love to meet you.

Find out more about us on https://floenergy.sg/business

About the role

We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.

Due to business expansion we're anticipating for this person to start only in Q1 2027, ideally in February or March.

What you will be doing:

  • Manage day to day business processes using Salesforce
  • Act as the first point of contact to attend to customer queries
  • Focus on back-office and billing related operations
  • Follow through on customer issues, monitoring and continuously improve customer experience
  • Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc.
  • Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem
  • Go above and beyond to deliver a stellar customer experience
  • Inspire others to deliver excellent customer service
  • Manage any other ad-hoc operations projects

You will be a good candidate if you

  • Knowledge of appropriate usage of Salesforce
  • Relevant customer operations experience and feel you have what it takes to be successful in this role
  • Eagerness and sincerity to help resolve customer issues
  • Excellent written and verbal communication skills
  • Great attention to detail, maintaining accuracy and speed
  • Strong interpersonal and management skills to collaborate and create excitement through value addition
  • Strong integrity and work ethics
  • Ability to excel independently with a strong sense of ownership
  • Interest in renewable energy

Extra points if you

  • Have relevant exposure to the energy market
  • Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
  • Creative thinking ability with proven problem-solving skills
  • Are tech-savvy

Culture & Benefits

  • An exciting start up position where you can make an impact
  • The opportunity to work closely with senior leaders and make a visible impact as the business scales
  • Work in an open-minded and dynamic environment
  • Support for professional development and continuous learning
  • Five weeks annual leave and great work-life balance

Posting text belongs to the employer. Removal requests: contact us.

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