Patient Care & Front Desk Coordinator

The posting

Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California in Century City, Panaroma City, and Murrieta, and has recently expanded to Denver, Colorado.

Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

We are actively hiring a Patient Care & Front Desk Coordinator to support our Valkyrie Clinical Trials Denver, Colorado site.

LOCATION: Onsite, Denver, Colorado FLSA: Non-Exempt HOURS: Monday to Friday, Day Shift, 40 hours per week COMPENSATION: $22-$26 per hour (depending on experience)

Requirements

PURPOSE: The Patient Care & Front Desk Coordinator is responsible for supporting daily clinic operations and ensuring a seamless patient experience. This role combines front desk duties, patient scheduling, administrative support, and clinical research assistance while maintaining compliance with regulatory standards (GCP, IRB, HIPAA). The Patient Care & Front Desk Coordinator serves as a key point of contact for patients, study participants, sponsors, and internal teams.

JOB RELATIONSHIPS:

Reports to: Supervisor, Patient Care & Front Office or Other Site Management

Departments Supervised: N/A

ESSENTIAL JOB FUNCTIONS:

1. Coordinate front desk operations by greeting and checking in patients, study participants, and visitors, and answering and routing incoming phone calls in a timely and professional manner.

1. Complete patient registration, obtain required documentation, and guide patients through the intake process. Collect, review, and verify patient information, insurance coverage, and required documentation for accuracy and completeness.

1. Coordinate, schedule, and follow-up on patient appointments, ensuring efficient scheduling and minimal conflicts.

1. Communicate schedule updates with providers and ancillary departments.

1. Monitor provider schedules and clinic calendars.

1. Serve as a liaison between patients, physicians, study coordinator to ensure seamless communication.

1. Assist with clinic flow, ensuring timely patient throughput and issue resolution.

1. Communicate effectively with internal teams, imaging centers, billing, administration, and external partners in a professional and timely manner.

1. May oversee monitor visit logistics by conducting check-ins, assigning designated rooms, and creating and maintaining a weekly schedule of in office monitor visits.

1. Performs documentation and data entry within EMR and internal systems.

1. Distribute mail, manage faxes, and maintain organized clinical and regulatory files.
2. Oversees ordering, tracking, and restocking of snacks and office supplies to maintain adequate inventory levels.
3. Support additional administrative and operational tasks as assigned.
4. Uphold patient confidentiality and comply with HIPAA, GCP, and clinic policies.
5. Meet all deadlines established by Flourish Research SOPs, policies, and procedures.
6. Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) during all interactions with sponsors, physicians, physicians' office personnel, participants, Flourish Research employees, Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.
7. Maintain confidentiality of information and issues relating to patients, study participants, protocol, and/or contracted entities.
8. Perform all duties in a time- and cost-effective manner.
9. Assists with training other staff as needed.
10. Additional duties as assigned or required by management.
11. PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:
12. Work is normally performed in a typical interior, office and clinical work environment.
13. Local travel may be required.
14. Frequent contact with patients, physicians, and other center staff.
15. Moderate to extensive computer use.
16. Ability to work in an environment which at times may be stressful, including frequent interactions with others, interruptions, multiple calls and inquiries, and potentially emotional situations.
17. Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
18. Varied activities including standing, walking, reaching, bending, lifting.
19. Manual dexterity to operate a computer, telephone, copier, fax, and other such office equipment as necessary.
20. Occasional overtime work as needed.

MINIMUM REQUIREMENTS:

Education: High School diploma or equivalent

Experience: 1-3+ years’ experience of related administrative support experience. Experience providing customer-facing support in a high volume clinical or healthcare environment strongly preferred.

Knowledge and Skills:

1. Excellent oral and written communication skills. Able to communicate clearly, professionally, and effectively in person, in writing, or by phone.

1. Ability to collaborate and align with both internal and external stakeholders.

1. Excellent customer service skills for both inter and intra department.

1. Demonstrates professionalism, confidentiality, and sound decision-making.

1. Ability to manage high volume calls, messages, call routing, and follow-up communications.

1. Ability to maintain records and documentation in an accurate and timely manner. Ability to communicate effectively with patients and visitors to provide clear and thorough instructions, answer questions, and complete required processes.
2. Excellent computer skills to include Office365 products.
3. Ability to learn and demonstrate compliance with company policies and procedures.
4. Ability to work both independently and in a team environment.
5. Consistently demonstrate Flourish Research’s core values.
6. Flexible and able to multi-task and prioritize competing demands.

Benefits

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

EEO STATEMENT FOR ALL POSTINGS (Place under Benefits Summary, above)

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.