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Open nowPosted 30 days ago

Portal Billing

flowcontrol230 open roles

Where
Flow Control Group, 3915 Shopton Road, Charlotte, North Carolina, United States of America
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Your applicationOpen nowPortal Billingflowcontrol · Flow Control Group, 3915 Shopton Road, Charlotte, North Carolina, United States of America

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on flowcontrol's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 30 days ago

The posting

Essential Responsibilities:•    Submit customer invoices, credit memos, and supporting documentation through customer billing portals.•    Manage portal-billed accounts from invoice submission through payment collection.•    Monitor customer portals to ensure invoices are successfully received, accepted, and processed.•    Investigate and resolve invoice rejections, billing discrepancies, portal issues, and payment delays.•    Proactively communicate with customers regarding outstanding invoices, portal requirements, and payment status.•    Partner with Sales, Customer Service, Collections, and other internal teams to resolve issues impacting payment.•    Document customer communications, account activity, and invoice status within company systems.•    Maintain portal tracking logs and departmental reporting tools.•    Monitor assigned accounts, prioritize outstanding balances, and proactively follow up on past due invoices.•    Escalate unresolved issues in accordance with departmental procedures.•    Identify opportunities to improve portal billing processes and reduce payment delays.•    Deliver exceptional customer service while maintaining strong relationships with internal and external stakeholders.Qualifications:  Required:•    High school diploma or GED required; Associate’s or Bachelor’s degree preferred.•    Minimum of 2 years of experience in Accounts Receivable, Billing, Collections, or a related business function.•    Experience with customer billing portals and online invoice submission processes, including managing invoice uploads, resolving portal rejections, and navigating customer-specific billing requirements.•    Strong organizational and time management skills.•    Excellent verbal and written communication skills.•    Ability to manage multiple priorities in a fast-paced environment.•    Strong problem-solving and analytical abilities.•    Proficiency with Microsoft Office, including Excel and Outlook.Preferred•    Experience with Prophet 21 (P21) or similar ERP software.•    Experience in a Shared Services or B2B environment.•    Experience supporting industrial distribution/manufacturing What You’ll Bring•    Strong attention to detail and accountability.•    A proactive approach to problem solving and customer service.•    Ability to work independently while managing a high-volume workload.•    Excellent communication and relationship-building skills.•    A commitment to driving issues through resolution while supporting company cash flow objectives.

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