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Open nowPosted 1898 days ago

Customer Success Manager

FlowPath3 open roles

Where
Atlanta, United States of America
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Your applicationOpen nowCustomer Success ManagerFlowPath · Atlanta, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FlowPath's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 1898 days ago

The posting

FlowPath is looking for their first Customer Success Manager to join our team. El numero uno.

As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.

The right candidate will:

  • Be able to passionately explain how FlowPath can make an impact for our customers’ businesses and make them operational heroes within their organization
  • Analyze client usage and integrate insights into a tailored success plan for our diverse customer base
  • Learn fast, and be quick on their feet in a fast-paced environment
  • Become an expert on facilities and operations
  • Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform
  • Help clients investigate technical challenges
  • Be the go-to resource to ensure clients have the best possible experience with our platform
  • Manage the Help Center to help clients find answers when they need them
  • Effectively communicate with customers via chat, email, or phone to provide prompt technical support
  • Be passionate about making our customers happy
  • Be open to “wearing multiple hats” with a readiness to support all members of the FlowPath team - flexibility is key for this role!

What it take to be a rockstar in this position:

  • Positive, supportive, and self-starting
  • Gritty and persistent
  • Highly organized and extremely detailed oriented
  • You play well with others
  • Ability to prioritize & multi-task with exceptional time-management skills
  • You are curious and will ask questions to get to the heart of the matter
  • Strong interest in technology and/or software
  • Genuine passion for helping others reach their goals
  • Adaptable and energetic team player
  • Willingness and desire to learn and grow quickly in a startup environment
  • Requirements:
  • Excellent written and verbal communication skills
  • Background in establishing and building lasting customer relationships and/or customer support experience
  • Strong analytical and critical thinking skills
  • Proficient in Google Suite (Docs, Sheets, Slides)
  • Education: As little or as much as it takes to do the job

INCREDIBLE BENEFITS

  • No Vacation Tracking (you take vacation whenever you want — no need to keep track)
  • Health, Dental, and Vision Insurance
  • Casual dress all-day, everyday
  • Ask us about Frank, Porter, and Beau
  • 401K
  • Flexible work from home days
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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FlowPath's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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