Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 119 days ago

Collections Consultant

Fluro5 open roles

Where
Milton Keynes, United Kingdom
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCollections ConsultantFluro · Milton Keynes, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fluro's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 119 days ago

The posting

Job description

The Collections Consultant handles day-to-day inbound and outbound contact with customers in arrears. They are the voice of Fluro's collections function: speaking to customers across phone, email, SMS, and WhatsApp, understanding their circumstances, and agreeing sustainable repayment arrangements. This is a role where empathy and accountability go together. The right person can have a difficult conversation with a customer who is struggling, stay calm and professional, and reach a resolution that is fair for the customer and right for the business.

Job responsibilities

  • Handles inbound and outbound collections contact across phone, email, SMS, and WhatsApp within SLA
  • Contacts customers in arrears to discuss their situation and agree sustainable repayment arrangements
  • Sets up and maintains repayment plans, direct debits, and forbearance arrangements accurately
  • Processes IVA and DMP notifications and takes the required account actions
  • Identifies vulnerable customers and applies the appropriate vulnerability process consistently
  • Recognises simple complaints within scope, resolves them correctly, and escalates complex cases to the Complaints Lead
  • Completes all case records and call notes accurately after every interaction
  • Meets daily and monthly contact and quality targets
  • Acts on QA feedback and takes personal ownership of quality improvement
  • Participates in team huddles and calibration sessions

Skills

  • Able to conduct inbound and outbound collections contact across phone, email, SMS, and WhatsApp professionally
  • Understanding of repayment plan options, direct debit management, and forbearance approaches
  • Familiar with IVA and DMP processes and the account actions they require
  • Aware of Consumer Duty obligations and what fair treatment looks like in a collections context
  • Able to identify vulnerable customers and apply Fluro's vulnerability framework consistently
  • Accurate in case recording, repayment plan documentation, and compliance-related administration
  • Developing familiarity with Receeve, Zendesk, and Aircall

Job benefits

  • Pension scheme – Fluro matches up to 5%
  • Health Insurance, which includes covering the full cost of premiums and can be extended to cover any dependants who live at the same address
  • Fluro pays up to £30 per month towards an employee’s gym membership
  • Life insurance policy – 4x salary
  • Income protection policy
  • Service Recognition for 5+ years & 10+ years at Fluro
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fluro's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fluro's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fluro's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.