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Open nowPosted 9 days ago

Technical Customer Support Engineer

flybotix4 open roles

Where
HQ - CH
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Your applicationOpen nowTechnical Customer Support Engineerflybotix · HQ - CH

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on flybotix's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 9 days ago

The posting

Your mission

  • Act as the primary Customer Support person in the company and primary point of contact for customers, managing, investigating, and following up on support tickets through resolution.
  • Diagnose reported technical issues, coordinate resolutions with internal engineering teams, and ensure timely and clear communication with customers throughout the ticket lifecycle.
  • Develop and continuously improve short- and long-term after-sales strategies, including customer support, maintenance, spare parts management.
  • Track and report field quality indicators and recurring issues, including MTBF and failure rates to support corrective actions and product improvements.
  • Maintain the customer portal, including FAQs, products documentation, troubleshooting guides, and support resources.
  • Turn recurring support cases into self-service documentation
  • Assist with drone repairs during peak periods or capacity constraints to help maintain the standard repair turnaround target.
  • Support flight-testing activities for continuous improvement and product demonstrations
  • Address challenges in a respectful, constructive, and solution-oriented manner.

Your profile

  • At least 5 years of experience in technical customer support, after-sales, or a related role
  • Technical educational background (ES, HES, Bachelor’s, or equivalent) in electronics, mechatronics, robotics, or a related field.
  • Strong hands-on technical mindset, with the ability to understand complex hardware products and independently troubleshoot hardware and software issues.
  • Comfortable with hands-on technical troubleshooting and hardware diagnostics
  • Familiarity with ticketing systems and quality/reliability metrics (e.g. MTBF, failure rate)
  • Excellent written and verbal communication skills
  • Flexible, rigorous, and able to work independently
  • Fluent in English

Why us?

  • Evolution in a dynamic, fast-growing and exciting environment.
  • Have measurable impact in the innovative projects that matter.
  • Work with passionate, talented and committed teammates in a reasonably sized team.
  • Be part of a recognised robotics company, Swiss scale-up. Consecutively rewarded as Swiss Top 100 Start-up and no 1 robotics start-up company 23/24
  • Ensure your growth and profit from continuous training
  • Be part of where humans are important!
  • Modern offices in a compound of buildings full of start-ups.
  • A team-elected Chief Happiness Officer, making sure the shelves are always loaded with fruits, juices and cakes.
  • Weekly Flybotix gym session by a professional coach.
  • Access to personal benefits platform.
  • Onsite restaurants/cafeteria and vending machines.
  • Onsite gym club, with reductions offered for start-ups.
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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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