Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Manager, Business Systems and Process

Flywheel1,825 open roles

Where
New York, New York, United States of America
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Business Systems and ProcessFlywheel · New York, New York, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Flywheel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market. Flywheel postings stay open a median of 32 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 3 days ago

Flywheel median: 32 days open

The posting

Agency:

Omnicom Media

Job Function:

Projects and Performance Improvement

Job Subfunction:

Business Performance and Process Improvement

Job Description:

Orion Worldwide is a global media company that generates value for many of the world’s most well-known media owners and brands. Like our namesake, we are connectors who bring together people and businesses to unlock a mutual exchange of value. We define success through our ability to help partners achieve long-term, sustainable growth.

We look for people who possess the passion, innovative thinking, and partnership skills to join our collaborative and diverse teams. No single person, or discipline, is responsible for success at Orion. Teamwork is the backbone for how we achieve our business goals and cultivate an inclusive culture in which we can all be proud. We strive for a vibrant culture of creativity, accountability, and connection – and believe we do a pretty good job!

We are looking for you - dynamic, best-in-class talent, with a passion for business operations and transformation - to progress your career as a Manager, Business Systems and Process. The Manager will work closely with teams across the business, to help drive the evolution and adoption of Salesforce and the workflows that operate within it. As this role evolves, responsibilities may expand to other business systems and related workflows.

Key Responsibilities

Business Process Ownership

• Develop deep working knowledge of the specific business processes performed by the agency within Salesforce

• Document and maintain data entry standards, workflow rules, and usage guidelines specific to the agency's needs

• Identify where inconsistent or incorrect Salesforce usage is creating downstream problems (e.g., reporting inaccuracies, workflow breakdowns)

Salesforce Champion for Business Users

• Serve as the first point of contact for business users experiencing issues or proposing enhancements

• Triage and troubleshoot issues; determine whether a problem is a training/process gap or requires a technical fix

• Maintain visibility into open issues and enhancement requests across the business

• Gather, document, and prioritize enhancement requests from across business functions

• Apply the function's prioritization framework (e.g., client-impacting vs. internal efficiency, single-team vs. cross-functional benefit) to determine urgency and escalation path

Liaison to Central Salesforce Support Team

• Translate business needs and pain points into clear requirements for the central Salesforce team

• Track submitted requests through to resolution and close the loop with the requesting business user

• Manage business needs and urgency with prioritization of tickets for the central Salesforce team

Validation & Continuous Improvement

• Validate that delivered enhancements solve the original business problem before closing requests

• Maintain documentation of agency-specific Salesforce configurations and processes as they evolve

• Identify recurring issues or training gaps and recommend process or documentation improvements

About You

Experience

· 5-7 years in business systems analysis, business process ownership, or a related operations role

· Salesforce-specific functional experience strongly preferred (as a power user, business analyst, or process owner — not necessarily a certified administrator/developer)

· Experience working within a shared-platform or shared-services model, where system administration sits outside your direct control

· Media or advertising agency experience a plus, particularly familiarity with client/account management workflows

Skills

· Strong functional knowledge of Salesforce capabilities, limitations, and common configuration patterns

· Requirements-gathering and business analysis skills — able to translate ambiguous business pain points into clear, actionable requirements

· Stakeholder management — comfortable working with both internal business users (across multiple functions) and an external/central technical team

· Influence without direct authority — able to advocate effectively for prioritization without owning the development backlog

· Strong documentation and process-writing skills

· Analytical mindset — able to diagnose whether an issue is a data/training problem versus a system limitation

· Ability to work in a dynamic, fast-paced business environment.

Don’t meet every single requirement? That’s OK! At Orion, we value a variety of perspectives and experiences and believe in transferable skillsets. If you’re excited about this role but not certain it’s a match, we encourage you to apply!

$50,000 - $95,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Flywheel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Flywheel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Flywheel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.