Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

CRM Product Specialist

FMC Corporation57 open roles

Where
Philadelphia, Pennsylvania
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCRM Product SpecialistFMC Corporation · Philadelphia, Pennsylvania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FMC Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. FMC Corporation postings stay open a median of 39 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 3 days ago

FMC Corporation median: 39 days open

The posting

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies – including Dodhylex™ active, Isoflex™ active, rimisoxafen, and fluindapyr – to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We’re looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you’ll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we’re building a more resilient planet – one innovation at a time.

Role Summary

The CRM Functional Specialist & Administrator is responsible for the day-to-day functional administration, support, and continuous improvement of Microsoft Dynamics 365 across the Americas.

The role serves as the functional expert for the CRM platform, ensuring live-market issues are properly triaged and resolved, administrative and configuration needs are addressed, and development resources are engaged only when technical changes are required. The role works closely with business teams, Sales Excellence, the CRM Product Owner, and technical teams to ensure Dynamics 365 effectively supports commercial needs across the region.

Key Responsibilities:

1. CRM Operations, Administration & Support

  • Manage day-to-day functional administration and support of Dynamics 365 across the Americas.
  • Serve as the first point of contact for live-market CRM system issues and tickets.
  • Triage, validate, and categorize user, data, configuration, defect, and enhancement-related issues before escalation.
  • Resolve issues using available CRM administrative and functional capabilities, escalating to development only when technical changes are required.
  • Manage user access, security roles, functional configuration, data corrections, and other CRM administrative activities.
  • Coordinate and track technical issues through resolution, keeping relevant stakeholders informed.

2. Business Process & Functional Support

  • Provide CRM functional expertise for account and contact management, customer hierarchies, activities, cases, customer engagement, and other CRM-enabled processes.
  • Understand regional business requirements and recommend how Dynamics 365 can support them.
  • Identify configuration and functional process gaps and recommend improvements.
  • Translate agreed business needs and processes into clear CRM functional requirements.
  • Support appropriate standardization of CRM functionality across regions.

3. CRM Enhancements & Delivery

  • Gather, analyze, and document functional requirements and user stories.
  • Assess CRM enhancement requests and provide recommendations to the CRM Product Owner for prioritization.
  • Provide functional input into solution design.
  • Support testing, UAT, deployment, and release readiness.
  • Identify and communicate functional risks, dependencies, and business impacts.
  • Support regional and global CRM initiatives.

4. Data, Integration & Reporting

  • Support CRM data quality and synchronization with connected systems.
  • Identify and coordinate resolution of CRM data and integration issues.
  • Support CRM reporting, dashboards, segmentation, and marketing capabilities.
  • Translate CRM reporting and analytical needs into functional requirements.

5. Stakeholder & User Support

  • Partner with Sales Excellence and other business teams to understand CRM needs and issues.
  • Provide CRM functional expertise, demonstrations, and guidance.
  • Support training on new or changed CRM capabilities.
  • Communicate system changes, releases, issues, and impacts to relevant stakeholders.

6. Governance & Compliance

  • Support CRM governance, data privacy, security, and compliance requirements.
  • Promote CRM standards and best practices.
  • Maintain appropriate functional and system documentation.

Qualifications & Experience:

Required

  • 5+ years of CRM experience, preferably Microsoft Dynamics 365.
  • Hands-on experience with CRM functional administration, configuration, support, and troubleshooting.
  • Experience translating business needs into functional CRM requirements.
  • Experience supporting testing, releases, and production environments.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively across business and technical teams.

Preferred

  • Experience with CRM integrations, ERP/SAP, data platforms, and marketing systems.
  • Experience with Power BI, reporting, or analytics tools.
  • Experience with Microsoft Customer Insights or related capabilities.
  • Experience supporting CRM across multiple countries or regions.

Reporting Line

Reports to: CRM Lead / Commercial Enablement

Works closely with: Sales Excellence, Sales and Marketing, CRM Product Owner, and development teams.

Success Measures

  • Effective triage and resolution of live-market CRM issues.
  • Reduction in unnecessary development escalations.
  • CRM system stability and quality of functional administration.
  • Quality of functional requirements and UAT.
  • Successful delivery and adoption of CRM improvements in the region.

#indhp

FMC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions at FMC are based on business needs, job requirements, and individual qualifications. We value diversity and strive to ensure that our hiring and employment practices support a work environment that is free from discrimination and harassment.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against FMC Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FMC Corporation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    FMC Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.