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Open nowFirst seen 3 days ago

Customer Support Specialist

Focal Search Pte Ltd1,558 open roles

Where
Singapore
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Your applicationOpen nowCustomer Support SpecialistFocal Search Pte Ltd · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Focal Search Pte Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

  • To proactively monitor customer service needs, follow up on service orders and jobs, follow up with customers on contracts and agreements, and support customers, customer coordinators, and account managers.
  • Assist with and monitor the program, implement and oversee specially designated safety agreements and/or life raft rental agreements.
  • Manage all service-related tasks, take in and enter orders and enquiries into the system, and make sure all the data is accurate.
  • Create quotes and communicate with the customer regarding them.
  • Use your experience in phone sales to find chances for order growth.
  • Send delivery instructions to the relevant supply point and monitor the product's delivery.
  • Address any issues pertaining to orders, and if necessary, provide recommendations for order rerouting.
  • Actively market goods and services to any consumer and fulfil our end of the bargain with clients that we have agreed.
  • Help sales with the planning, designing, and quoting of fleet arrangements.
  • Report, take remedial action, and help accomplish sales targets and contractual duties.
  • Regularly provide the Key Account input on technical, service quality, and commercial concerns brought up by clients. Manager, the Business Stream, and the Customer Service Team Lead.
  • Monitor grievances and non-compliances by implementing an enhancement/complaint mechanism.
  • Any additional responsibilities that the line manager may occasionally delegate.

Qualifications:

  • Diploma or degree in any field of study.
  • It is preferred to have at least two years of relevant experience working in customer service or comparable professions in the marine or aviation industry.
  • Enthusiastic about the function of customer service.
  • Have a strong sense of ethics, be able to operate under pressure, and adhere to deadlines.
  • Capable of adhering to deadlines by effectively allocating priorities and managing time.
  • Excellent interpersonal skills combined with knowledge of various cultures within the clientele, team, and structure.
  • Strong written and oral English communication abilities.
  • Strong computer abilities.
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One press. We do the rest.

  1. A CV for this posting

    Written against Focal Search Pte Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Focal Search Pte Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Focal Search Pte Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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