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Open nowFirst seen 2 days ago

IT Support Analyst

Focal Search Pte Ltd1,558 open roles

Where
Hong Kong, Hong Kong
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Your applicationOpen nowIT Support AnalystFocal Search Pte Ltd · Hong Kong, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Focal Search Pte Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Responding to Service Requests, Incidents, and Trends

  • Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.
  • Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.
  • Contribute expertise to the team and our self-service portals to aid in incident resolution.

IT Asset Management

  • For smooth operations, make sure the projectors and other collaboration tools in the conference room are operating properly.
  • Make that all devices are patched and running the most recent versions of the operating system; fix those that don't comply.
  • To guarantee a smooth onboarding process, give new or transferred users phones, computers, and other required devices.
  • Review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement.
  • Oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.

Managing Vendors & Finances

  • To get the best value for your money, get quotes, oversee the purchase, and invoice for IT equipment and licensing.
  • Work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications:

  • Outstanding ability to communicate in written and spoken English
  • More than two years of experience in a Level 1 or Level 2 support position
  • Excellent client focus identifies wants and comes up with solutions to satisfy them
  • Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint
  • Strong working familiarity with desktop and laptop hardware and support for Windows and Linux
  • Familiarity with Endpoint Central and other IT asset management and automation tools
  • Support for audio-video and video conferences
  • Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Focal Search Pte Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Focal Search Pte Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Focal Search Pte Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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