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Open nowFirst seen 4 days ago

Lead Engineer (Automotive)

Focal Search Pte Ltd1,558 open roles

Where
Singapore
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Your applicationOpen nowLead Engineer (Automotive)Focal Search Pte Ltd · Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

  • Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions.
  • Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales.
  • To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation.
  • Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed.
  • As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region.
  • To assist with Integrated Logistics Support (ILS) preparation for tenders and ongoing project deliveries, collaborate closely with the sales and project teams.
  • Determine the technical skill gaps in the high-speed engine service team and Business Partners; work with the Engine Academy to create and deliver organized training programs (classroom, digital, and hands-on).
  • Enhance diagnostic skills, technical competency, and customer communication by coaching and mentoring field service engineers and technicians.
  • Uphold and manage the region's internal and external service employees' certification status, competency records, and service skill matrix.
  • Determine corrective and preventive measures for persistent service issues or non-conformities, and assist with root cause investigations.
  • Participate in projects for continuous improvement and service process standardization to lower service costs and boost technical responsiveness.
  • Create and maintain service documentation, such as technical checklists, reports, bulletins, troubleshooting manuals, and SOPs.
  • Track training results, technical KPIs, and service effectiveness metrics, and suggest data-driven enhancements.
  • Engage in regional and international technical forums to reflect the performance and insights of the local organization.
  • Maintain safety and quality standards in all field support and training operations in accordance with Ministry of Manpower regulations and rules.
  • In order to support onsite technical interventions, customer engagements, training facilitation, and service coordination, up to 20% of travel (both domestic and foreign) is necessary.

Requirements:

  • Mechanical or electrical/electronic engineering bachelor's degree (or its equivalent).
  • At least 6 years of field support or technical service experience, preferably in the high-speed engine, energy, or maritime sectors.
  • Demonstrated practical diagnosis and troubleshooting skills.
  • Strong communication, coordination, and documentation abilities.
  • Expertise instructing junior engineers or providing technical training.
  • Expertise in field service engineers' operational assistance and service coordination.
  • Familiarity with e-learning platforms, service quality frameworks, and training development tools.
  • Knowledge of digital service tools and remote diagnostics.
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