Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days agoWe saw it 93 min after it went up

Director of Operations - UK

Focal Systems45 open roles

Where
Remote, United Kingdom
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Operations - UKFocal Systems · Remote, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Focal Systems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Focal Systems postings stay open a median of 23 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 5 days ago

Focal Systems median: 23 days open

The posting

Type: Full-time, salaried employment Location: Remote in the UK only, with expected regular travel to retailer sites across the UK Salary Range: £98,000 - £112,000 depending on experience + stock options

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

About the Role

As Director of Operations, UK you will help build and lead the field operations team that installs and maintains Focal Systems shelf cameras across our UK retail partners. Our cameras are being deployed at scale, with 100,000+ units live or rolling out at leading retailers around the world, and the UK is a major part of that growth.

You will support the running of UK operations end to end: the people, the processes, the metrics, and the customer outcomes. You will work closely with senior and executive leadership to set and roll out operational strategy, and with Product, Engineering, and Customer Success to make every deployment faster, more reliable, and more cost-effective than the last.

You will be joining an established, experienced team that works in cycles. Retailer rollouts bring periods of rapid scale-up, followed by quieter maintenance periods where we scale back down, and those transitions have not always been smooth. A key part of this role is making them smoother: planning ahead for each change in pace, keeping the team steady and supported through it, and building processes that let us ramp up and down without losing quality or momentum.

This is a senior leadership role. You will develop our existing team, support during scale-up and scale-down periods, set the operating rhythm for field work, and be the person our customers and colleagues rely on when something needs to get done.

What We Are Looking For

  • You are a hands-on operations leader who has scaled field teams and processes, and you are as comfortable working with stakeholders at different levels
  • You run operations on data: you define the right metrics, watch them closely, and act early when they move
  • You build structure where there is none, designing roles, workflows, and SOPs that hold up as volume grows and priorities shift
  • You hire well, coach well, and build teams that take ownership without needing to be chased
  • You understand that operations is a customer-facing function, and you take pride in exceeding what our retail partners expect
  • You thrive in a fast-moving, remote-first environment and are energised by building something new

What You Will Be Doing

  • Own ongoing field-service performance and SLA delivery, prioritising maintenance work and driving issues through to resolution.
  • Build, lead, and develop a high-performing UK field operations team responsible for installing and maintaining shelf cameras at scale
  • Own the operational plan for UK deployments, from scheduling and logistics through installation, quality checks, and ongoing maintenance
  • Define, track, and report on the key metrics for field performance and SLA adherence
  • Partner with executive leadership to set performance goals, budgets, and long-term operational strategy for the UK
  • Analyse operational processes end to end, identify bottlenecks, and lead improvements that increase speed, quality, and efficiency
  • Work across Product, Engineering, Supply Chain, and Customer Success to feed field insights back into hardware, software, and deployment playbooks
  • Act as the senior escalation point for operational and customer issues, removing blockers quickly and owning the outcome
  • Build strong relationships with retail partners, understand their store operations, agree success criteria, and deliver against them
  • Manage relationships with any third-party installers or service partners, including performance, quality, and cost
  • Establish safe working practices and ensure field activity meets health and safety requirements at every retailer site

Requirements

  • 5+ years in an operations leadership role, with a track record of managing people, processes, and budgets
  • Experience leading field operations, installation, or service teams across multiple sites, ideally deploying hardware at scale
  • Strong working knowledge of core operational functions, including finance and budgeting, customer service, logistics, and people management
  • Proven ability to plan and run operations for efficiency and productivity, using data and KPIs to drive decisions
  • Experience designing and implementing new structures, roles, and processes that support rapid growth and shifting business needs
  • Solid understanding of account management and customer success, and comfort working directly with senior customer stakeholders
  • Excellent written and verbal communication, with the ability to present clearly to executives, customers, and field teams
  • Ability to work independently in a remote environment and travel regularly within the UK

Nice to Have

  • Knowledge of retail or grocery operations
  • Familiarity with retail technology such as shopper-facing apps, back-room inventory management, or POS systems
  • Experience managing third-party installers, contractors, or service partners
  • Lean Six Sigma or a similar process improvement certification
  • Experience in a high-growth startup or scale-up environment

Why Focal Systems

Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

What we offer We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

  • Competitive Salary & Attractive Stock
  • Generous Paid Time Off
  • Pension
  • Sick Leave
  • Parental Leave
  • Learning and Development Budget
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Focal Systems's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Focal Systems's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Focal Systems's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.