Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Head of Technical Operations (TechOps)

Formlabs236 open roles

Pay
$150,000 – $190,000 a year
Where
Somerville, MA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Technical Operations (TechOps)Formlabs · Somerville, MA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Formlabs's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Formlabs postings stay open a median of 33 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 5 days ago

Formlabs median: 33 days open

The posting

Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

As the Head of Technical Operations (TechOps) at Formlabs, you will own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a single, combined leadership role — where you will lead as a player-coach.

You will lead a global team of 7 spanning network administration, systems administration, help desk, and cybersecurity, and support offices in Somerville, Germany, Budapest, and Shenzhen.

You will join the Systems team, which enables every Formlabs team with enterprise applications, infrastructure, data, AI, and security. You will report to the CIO.

This role is based in our Somerville, MA office and is an onsite role.

The Job:

  • Team Leadership: Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity. Set clear priorities, build strong technical leadership within the team, and grow the team’s automation and scripting skills.
  • Network & Connectivity: Own our Cisco Meraki estate across four countries — SD-WAN and site-to-site VPN, firewalls, segmentation, Wi-Fi, ISP circuits, cloud VPN tunnels, remote access, and the specific connectivity and compliance requirements of operating in China.
  • Strategy & Roadmap: Define and drive a combined infrastructure and security roadmap that balances reliability, risk, cost, and user experience — and explain it in business terms to the CIO, CFO, and company leadership.
  • Servers & Resilience: Own on-premise compute (Proxmox) and the services that run on it — lifecycle, patching, monitoring, backup and tested restores, and disaster recovery — and make deliberate decisions about what stays on-prem versus moves to cloud or SaaS.
  • Security Program: Own Formlabs’ cybersecurity program end to end: policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, and incident detection, response runbooks, and exercises.
  • Staffing Model & Services: Provide leadership on how the team is staffed and which services it relies on — deciding what to build in-house versus source from managed service and security partners — and hold those partners accountable to clear scope and SLAs.
  • Identity & Access: Own the joiner/mover/leaver process, SSO and MFA, privileged and break-glass access, and admin hygiene across Google Workspace and core SaaS — with the evidence trail auditors expect.
  • IT Service Desk & Endpoints: Ensure a fast, friendly, measurable help desk for ~800 employees — ticket SLAs, onboarding/offboarding, laptop lifecycle and MDM, conference room and A/V, and site support — and personally own the hardest escalations.
  • Automation & AI: Replace manual, repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting, so the team scales with the company.
  • Vendors & Budget: Own the infrastructure and security vendor portfolio and budget — contracts, renewals, licensing, and hardware refresh plans — and make clear build/buy/partner tradeoffs.
  • Documentation & Continuity: Maintain current diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person’s knowledge.

You:

  • Experience: 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500–2,000 person) company with multiple international sites.
  • Network & Systems Depth: Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself.
  • Security Leadership: Practical experience building or running a security program at a company without a large dedicated security team — including EDR, identity, vulnerability management, and incident response.
  • Service Mindset: You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network.
  • Vendor Management: Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable.
  • Communication: Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations.
  • Controls & Compliance: Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment.
  • Bachelor’s degree in a technical field or equivalent experience.

Bonus Points:

  • Experience with Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, and Cloudflare.
  • Experience operating IT in China (cross-border connectivity, local regulations, remote-site support).
  • Familiarity with GCP and AWS security fundamentals (IAM, logging, network controls).
  • Scripting/automation skills (Python, PowerShell, Terraform, or similar) and hands-on use of AI tools in IT or security operations.
  • Security certifications such as CISSP, CISM, or CCNP Security.
  • Experience in a hardware or manufacturing company with R&D labs and lab networks.

Our Benefits & Perks:

  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Our Candidate AI Guidelines are available here. Please give them a read.

Compensation

Every Formlabs employee receives equity because everyone contributes to building the company. You’ll have the opportunity to share financially in the value we create together, with a shared incentive to build a business that succeeds over the long term. Equity will be a significant portion of your total compensation, and will increase over time in proportion to your impact. The base pay will be determined by your skills, qualifications, experience, location, and expected impact on the organization.

The annual base pay range for this role is:

$150,000—$190,000 USD

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Formlabs's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Formlabs's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Formlabs's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.