The posting
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
ROLES & RESPONSIBILITIES: Responsibilities of this role include, but may not be limited to, the following:
- Monitor and triage security alerts and logs to identify potential security events and escalate issues in accordance with documented procedures.
- Review vulnerability scan results and help coordinate remediation activities with internal teams.
- Troubleshoot, resolve, or escalate Information Security tickets and service requests assigned through the helpdesk process.
- Assist with the administration and maintenance of security tools and controls under the guidance of senior team members.
- Support security assessments, audits, and evidence-gathering activities, and help track remediation items to completion.
- Assist with the development, review, and maintenance of security policies, standards, procedures, and guidelines.
- Help administer the organization’s security awareness training and phishing simulation program.
- Create and maintain documentation, including operational runbooks, procedures, knowledge articles, and user guidance.
- Work collaboratively with Information Security, IT, and other business teams to support enterprise security objectives.
- Perform other duties as assigned
KNOWLEDGE, SKILLS & ATTRIBUTES:
- Deep understanding of security frameworks, compliance standards, and best practices (e.g., NIST, ISO 27001).
- Experience with managing SOC operations, incident response, vulnerability management, and client-facing security service delivery.
- Strong communication and collaboration skills, with the ability to work effectively across teams, stakeholders, and client environments.
- Experience providing practical security guidance in support of client risk management and control improvement efforts.
- Experience with implementing security controls for cloud and hybrid environments.
- Proficiency in evaluating and implementing security technologies.
- Demonstrated ability to lead teams and drive consistent, high-quality service delivery in a fast-paced environment.
- Models the company values of Respect, Accountability, Collaboration, Innovation and Service Orientation.
QUALIFICATIONS:
Experience:
- Basic understanding of core information security principles and concepts, including access control, vulnerability management, phishing, endpoint protection, and security monitoring.
- Familiarity with common security technologies such as SIEM, endpoint protection tools, vulnerability scanners, email security tools, or identity and access management solutions is preferred.
- Ability to analyze information, follow established procedures, and escalate issues appropriately.
- Strong written and verbal communication skills, with the ability to work effectively across technical and non-technical teams.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
- Willingness to learn new technologies, processes, and security concepts in a fast-paced environment.
- Ability to work independently on assigned tasks while contributing effectively as part of a team.
- Experience with Microsoft 365, ticketing systems, or enterprise IT environments is helpful, but not required
Education / certifications:
- Associate’s or bachelor’s degree in Information Security, Information Technology, Computer Science, or a related field is preferred, but not required.
Credentials:Demonstrates professionalism, sound judgment, and discretion in handling sensitive or confidential information.Shows curiosity, accountability, and a strong desire to learn and grow within the information security field.Approaches problems methodically and communicates clearly with team members and stakeholders.Maintains a high level of integrity and dependability in day-to-day work.
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
