FAST Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

POSITION SUMMARY:

The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt.

ROLES & RESPONSIBILITIES:

• Perform mail services including metering, sorting, tracking, and distributing mail and accountable packages according to established schedules.
• Provide copy, print, and scan services accurately based on written instructions and client requests.
• Support reception services by answering incoming calls, routing inquiries appropriately, and greeting visitors in a professional and welcoming manner.
• Deliver hospitality services including conference room setup, cleaning, restocking supplies, and maintaining common areas and kitchens.
• Ensure meeting rooms, kitchens, and shared spaces are clean, stocked, and ready for continuous use.
• Manage inventory and distribution of kitchen and office supplies, including ordering replenishments as needed.
• Support floor coordination activities such as stocking copy rooms, delivering paper and supplies, and performing basic daily maintenance tasks.
• Assist with general facilities support including small office moves, hanging items, cleaning support, and workspace adjustments.
• Communicate with client contacts regarding facility-related issues, equipment concerns, and service needs.
• Maintain high standards of service quality across all workplace service functions.
• Provide flexible coverage across shifts, schedules, and locations to support operational needs, absences, and vacations.
• Support continuous improvement of workplace services by identifying service gaps and escalating issues as needed.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service mindset with a professional and client-focused demeanor.
• Ability to multitask and manage multiple workplace service functions simultaneously.
• Strong attention to detail and commitment to service accuracy and quality.
• Basic knowledge of office operations, mail handling, and workplace support services.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, changing environment with shifting priorities.
• Ability to follow written and verbal instructions accurately.
• Team-oriented with a collaborative and supportive approach.
• Professional demeanor with strong reliability and accountability.
• Basic familiarity with office equipment such as printers, copiers, and mail systems.

QUALIFICATIONS:

Education: High school diploma or equivalent required.

Experience: 1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative support roles preferred.

Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing tools is preferred.

Physical Requirements: Ability to lift or move up to 40 lbs; ability to push/pull carts up to 75 lbs; ability to stand, walk, bend, kneel, or sit for extended periods.

The Compensation range for this role is up to 21.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.