The posting
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
The Mobile Associate is responsible for providing flexible operational support across multiple Opensity Solutions locations by filling open shifts and ensuring continuity of service. This role requires adaptability, strong communication skills, and the ability to quickly integrate into diverse work environments while maintaining high standards of customer service and operational efficiency. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt and full-time.
Scheduled Shift: The normal start time for the position will be 8AM-4PM, but the position will be expected to cover shifts as early as 3:30AM, staying as late as 6PM.
This position will work a 37.5 hour work week.
ROLES & RESPONSIBILITIES:
- Travel to various Opensity Solutions locations to provide coverage for open shifts, staffing shortages, absences, and special projects.
- Coordinate with workforce management teams to receive assignments and manage travel schedules effectively.
- Adhere to company policies, operational procedures, and safety guidelines across all assigned locations.
- Integrate quickly into on-site teams and adapt to different operational environments with minimal supervision.
- Perform assigned duties efficiently while maintaining productivity and service quality standards.
- Deliver professional and responsive customer service to clients, team members, and site personnel.
- Respond promptly to inquiries, concerns, and operational requests to support high customer satisfaction.
- Demonstrate flexibility by transitioning between various job functions and responsibilities as business needs require.
- Communicate regularly with workforce management regarding availability, travel status, scheduling, and operational updates.
- Identify and resolve operational challenges proactively to minimize disruptions and maintain workflow continuity.
- Collaborate effectively with supervisors and team members to support smooth day-to-day operations.
- Participate in ongoing training initiatives, including Cornerstone platform training, to strengthen operational knowledge and skills.
KNOWLEDGE, SKILLS & ATTRIBUTES:
- Knowledge of customer service, operational support, and workforce coordination practices.
- Ability to adapt quickly to new environments, procedures, and responsibilities.
- Strong verbal and written communication skills with the ability to interact professionally across all organizational levels.
- Proficiency in Microsoft Office applications and operational technology systems.
- Excellent organizational, multitasking, and time management abilities.
- Strong problem-solving and critical-thinking skills in fast-paced environments.
- Ability to maintain confidentiality and safeguard client information.
- Positive attitude with a collaborative and team-oriented mindset.
- Ability to work independently while remaining flexible and adaptable to changing priorities.
- Strong attention to detail and commitment to accuracy and service quality.
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
QUALIFICATIONS:
Education: High school diploma or equivalent required; college degree preferred or equivalent experience.
Experience: Minimum of 1 year of experience in customer service, operational support, workforce coordination, or a related role. Experience working in dynamic or multi-site environments preferred.
The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
