National Records Manager

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description:

The National Records Manager is responsible for leading and overseeing Records & Information Governance (RIG) operations across Opensity Solutions client locations. This role ensures operational excellence, compliance, and effective information lifecycle management while driving process improvements, managing client relationships, and leading cross-functional teams. The National Records Manager provides strategic and operational leadership to ensure high-quality service delivery and compliance with organizational and client standards. This position is classified as exempt.

ROLES & RESPONSIBILITIES:

• Oversee daily Records & Information Governance (RIG) operations across multiple client locations to ensure service quality, compliance, and operational efficiency.

• Lead, mentor, and develop RIG team members to support high performance, accountability, and exceptional customer service.

• Ensure appropriate operational coverage and support for all client offices and RIG-related activities.

• Manage vendor relationships, including review and reconciliation of invoices for offsite storage, shredding, and related records services.

• Develop, document, and improve operational processes to strengthen compliance, efficiency, and service consistency.

• Train and cross-train team members on RIG systems, policies, procedures, and operational best practices.

• Build and maintain strong relationships with client leadership, attorneys, partners, administrative personnel, and key stakeholders.

• Optimize the use of technology platforms and records management systems to improve operational effectiveness.

• Collect, analyze, and report operational data to identify trends, support decision-making, and recommend process improvements.

• Lead and oversee records-related projects, including office relocations, restacks, closures, imaging initiatives, disposition projects, and data cleanup efforts.

• Ensure compliance with Opensity Solutions policies, client requirements, retention schedules, and information governance standards.

• Support continuous improvement initiatives that enhance operational performance, customer satisfaction, and data integrity.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong knowledge of Records & Information Governance (RIG) principles, information lifecycle management, and records retention practices.

• Demonstrated experience managing records operations within large law firms or professional services/outsourcing environments.

• Strong leadership, coaching, and team development skills.

• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all organizational levels.

• Strong analytical, organizational, and project management abilities.

• Ability to manage multiple priorities and complex operational projects in fast-paced environments.

• Proficiency in records management systems, document management platforms, and operational reporting tools.

• Knowledge of offsite records storage operations and vendor management practices.

• Strong problem-solving and decision-making capabilities with attention to detail and process improvement.

• Ability to maintain confidentiality and manage sensitive information with professionalism and integrity.

• Customer-focused mindset with strong relationship-building and collaboration skills.

QUALIFICATIONS:

Education: Bachelor’s degree in Business Administration, Information Governance, Records Management, Library Science, or a related field preferred; or equivalent professional experience.

Experience: Minimum of 5 years of progressive Records & Information Governance operations management experience within law firms, professional services organizations, or outsourced operational environments. Experience managing teams and large-scale records projects preferred

The Compensation for this role is $125,000 USD per year and eligible for up to 10% annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.