The posting
About Us:
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
The Operational Support Specialist at Opensity Solutions is responsible for delivering high-quality on-site administrative and operational support services within a client office environment. This role plays a key part in ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The position serves as a front-line representative of Opensity Solutions, ensuring exceptional customer service, operational efficiency, and a professional workplace experience for clients and visitors.
Responsibilities:
Mail/Distribution Services
- Sort, distribute and meter US mail with knowledge of current postal rates
- Shipping and receiving services through FedEx, UPS, DHL, Amazon etc.
Print Production Services
- Print, copy scan projects
- Binder creation and assembly
- Binding including velo, comb and coil
Hospitality Services
- Serve as the coordinator of the client's conference rooms, common areas and kitchens
- Ensure clients requests for the set-up and use of meeting rooms are handled accurately and proactively
- Perform cleaning, dusting and other incidental tasks as assigned
Reception Services
- Greet and escort clients in a professional manner
- Conference center scheduling
- Answering phones
- Organizing, cleaning and maintaining the front office area
Qualifications
- High School Diploma or equivalent
- Minimum of 1-year professional level work experience
- Previous experience in a client service-oriented field preferred
Job Requirements
- Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
- Ability to learn skills quickly
- Flexibility in dealing with simultaneous projects
- Attention to detail
- Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations
- Ability to lift or move 40 lbs. or greater
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 75 lbs
- Ability to walk, bend, kneel, stand, and/or sit for an extended period
- Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
- Visual acuity
- Able to convey information and ideas through speech in ways that others will understand
- Able to listen to and understand information and ideas presented through spoken words and sentences
- Able to speak clearly so listeners understand, identify and understand the speech of another person
- Excellent organizational skills
- Strong initiative required; ability to work independently with minimal direct supervision
The Compensation range for this role is 18.00 to 20.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
