Staff Audiologist, Boston MA

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell Research is looking to hire a highly motivated Staff Audiologist in our brand-new clinic in Boston, bringing groundbreaking hearing technology to Boston residents for the first time.

This is a unique opportunity to play a foundational role in opening a new clinic, shaping clinical operations, and delivering best-in-class care to Fortell Research’s first Massachusetts- based patients.

Responsibilities:

- Conduct comprehensive diagnostic audiological testing.

- Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner.

- Recommend and sell Fortell Research hearing aids tailored to individual client needs.

- Fit, program, and adjust hearing aids, ensuring optimal performance and comfort.

- Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs.

- Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings.

- Document all client interactions and outcomes notes in an accurate and timely manner.

- Educate clients and families, as applicable, on hearing loss management and device care.

- Maintain a clean and organized clinic environment, practicing proper infection control.

- Stay updated on the latest advancements in audiology and hearing aid technology.

- Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment.

- Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance.

- Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience.

- Serve as an ambassador for Fortell Research as the company introduces its innovative technology to the Boston market.

What you’ll bring:

- Must hold an active Massachusetts Hearing Aid Dispenser and Audiology License.

- 3+ years of experience dispensing and fitting hearing aids for adult clients.

- Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage.

- Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency.

- Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy.

- Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences.

- Enthusiasm for critical thinking and problem solving.

- Clear and concise communication skills.

- Ability to take clinical experience and apply it in new, innovative ways.

- Ability to work independently while also collaborating closely with cross-functional teams.