Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Associate Support Analyst

Fortra44 open roles

Pay
CA$20 – CA$25 an hour
Where
Canada-Ontario
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate Support AnalystFortra · Canada-Ontario

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fortra's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Fortra postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 11 days ago

Fortra median: 7 days open

The posting

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking an enthusiastic and customer-focused Associate Technical Support Analyst to join our Technical Support team. In this entry-level role, you will be the first point of contact for customers, assisting with product, configuration, and training-related issues. You will collaborate closely with support colleagues to triage cases, document issues, and communicate effectively with customers, building a strong foundation in technical problem-solving and professional growth. This position is ideal for individuals with basic IT or software knowledge and a passion for learning, troubleshooting, and delivering exceptional customer experiences.

WHAT YOU'LL DO

  • Provide first-level technical troubleshooting and assist customers in diagnosing and resolving common issues related to Fortra solutions.
  • Analyze system behavior and customer environments to identify potential causes of issues and recommend appropriate solutions under the guidance of senior team members.
  • Respond to customer support requests via email, phone, and ticketing systems while delivering a professional and customer-focused experience.
  • Communicate troubleshooting steps, technical concepts, and resolutions clearly to customers with varying levels of technical expertise.
  • Accurately document customer interactions, issues, and resolutions within support systems to ensure timely tracking and follow-up.
  • Escalate complex or unresolved issues to senior team members and appropriate technical teams when necessary.
  • Assist with the configuration, setup, and maintenance of test environments based on customer requirements and system specifications.
  • Develop expertise in Fortra products, technologies, and support processes to provide accurate and effective customer assistance.
  • Collaborate closely with senior support professionals to learn advanced troubleshooting techniques, system analysis methods, and best practices.
  • Educate customers on product functionality, configuration options, and recommended usage practices to improve adoption and self-sufficiency.
  • Contribute to the creation and maintenance of knowledge articles, troubleshooting documentation, and support resources.
  • Participate in training programs, mentoring opportunities, and self-directed learning to continuously expand technical knowledge and support capabilities.
  • Identify opportunities to improve support processes, workflows, and customer experience through continuous improvement initiatives.
  • Support business analysis and operational improvement efforts to enhance team efficiency, service quality, and customer outcomes.

QUALIFICATIONS

  • Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience; bachelor’s degree preferred.
  • Foundational knowledge of system configurations, software troubleshooting, and general IT concepts.
  • Strong written and verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical audiences.
  • Familiarity with technical support tools, ticketing systems, and customer service processes, or the ability to quickly learn new technologies and platforms.
  • Demonstrated problem-solving and analytical skills, with the ability to troubleshoot issues, identify root causes, and recommend appropriate solutions.
  • Strong attention to detail and commitment to delivering high-quality customer support.
  • Ability to work effectively in a collaborative team environment while taking ownership of assigned responsibilities.
  • Strong organizational and time-management skills with the ability to manage multiple priorities and meet established service expectations.
  • Customer-focused mindset with a desire to provide exceptional service and create positive customer experiences.
  • Commitment to continuous learning and professional development in support technologies, cybersecurity concepts, and industry best practices.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require “Canadian work experience”; all relevant experience will be considered. This posting is for an existing vacancy.

Expected Compensation: C$20.00–C$25.00/hr

At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fortra's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fortra's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fortra's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.