Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Freight Brokerage Operations Specialist

Forward94 open roles

Where
Groveport, OH, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFreight Brokerage Operations SpecialistForward · Groveport, OH, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Forward's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. Forward postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted today

Forward median: 5 days open

The posting

Job Description

The Freight Brokerage Operations Specialist serves as a critical link between customers, carrier partners, and internal sales teams, ensuring the seamless execution of freight shipments from pickup through delivery. They negotiate rates, coordinate transportation activities, support customer accounts, and drive high-quality service across assigned accounts. They develop strong relationships with customers and internal partners to proactively resolve issues and identify opportunities for account growth.

This position offers significant opportunities for professional growth within the transportation and logistics industry.

Responsibilities

  • Partner with Sales and Account Management teams to support the successful execution of customer freight shipments.
  • Coordinate and monitor truckload shipments from tender acceptance through final delivery, ensuring service commitments are achieved.
  • Schedule pickup and delivery appointments while communicating shipment statuses and updates to customers and internal stakeholders.
  • Maintain ownership of assigned customer accounts and daily load activity to ensure exceptional service levels are consistently delivered.
  • Develop strong relationships with customer contacts and shipping facilities to understand operational needs and support account growth opportunities.
  • Serve as a primary point of contact for shipment-related inquiries, proactively identifying and resolving service issues.
  • Collaborate with carrier sales teams to secure transportation capacity that aligns with customer requirements, service expectations, and business objectives.
  • Monitor shipment performance, track key milestones, and escalate exceptions to ensure timely resolution.
  • Maintain accurate shipment documentation, customer records, and operational data within transportation management systems and company platforms.
  • Support customer onboarding activities, account implementation efforts, and process improvement initiatives.
  • Analyze operational challenges and recommend solutions that improve efficiency, customer satisfaction, and overall account performance.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; Undergraduate degree in a related field preferred.
  • Experience: Prior experience in logistics, transportation, freight brokerage, customer service, sales support, operations, or a related business environment preferred.
  • Outstanding customer service skills with the ability to build and maintain strong professional relationships.
  • Strong written, verbal, and interpersonal communication skills with the ability to interact effectively across all organizational levels.
  • Strong problem-solving and decision-making abilities with the confidence to resolve operational issues independently.
  • Self-motivated with a strong work ethic, growth mindset, and desire to build a career within the transportation and logistics industry.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

--

#LI-Onsite #LI-DR1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Forward's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Forward's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Forward's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.