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Open nowPosted 10 days ago

Operations Key Account Coordinator - Logistics Services

Forward83 open roles

Pay
$23 an hour
Where
Groveport, OH, United States
Work mode
On site
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Your applicationOpen nowOperations Key Account Coordinator - Logistics ServicesForward · Groveport, OH, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Forward's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Forward postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 10 days ago

Forward median: 7 days open

The posting

Job Description

Compensation: Starting at $23.00/hour

Schedule: Monday-Friday, 9:30am-6:30pm

The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.

Responsibilities

  • Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.
  • Collaborate across multiple internal and external teams and systems.
  • Maintain accurate records of data, communication, billing and more associated with daily work function.
  • Ensure performance that meets key expectations and metrics.
  • Identify and coordinate resolution on behalf of key accounts.
  • Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
  • Review customer and carrier expectations and flag discrepancies.
  • Maintain organized records and ensure data accuracy across multiple systems.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
  • Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred.
  • High degree of customer service with a desire to go above and beyond for customer satisfaction.
  • Strong attention to detail with the ability to follow processes and maintain data accuracy.
  • Ability to manage multiple tasks and stay organized in a fast-paced environment.
  • Effective communication skills, both verbal and written.
  • Reliable attendance and strong work ethic with a willingness to learn
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).

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#LI-Onsite #LI-DR1

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