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Open nowPosted 2 days ago

Operations Supervisor - Ocean

Forward24 open roles

Where
Euless, TX, United States
Work mode
On site
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Your applicationOpen nowOperations Supervisor - OceanForward · Euless, TX, United States

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Forward postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 2 days ago

Forward median: 4 days open

The posting

Job Description

The Operations Supervisor – Ocean Freight is responsible for leading daily ocean import and export operations to ensure compliant, efficient, and cost‑effective international freight movement. They supervise a team of ocean freight forwarding professionals while serving as a subject matter expert across FCL and LCL shipments, carrier coordination, documentation, and import/export customs processes. They partner closely with internal teams, steamship lines, customs brokers, drayage providers, and overseas offices to maintain high service levels. They play a key role in managing operational performance, meeting customer SLAs, and resolving complex shipment issues. This hands-on leader brings strong background in international ocean freight operations, and a continuous improvement mindset.

Responsibilities

  • Supervise day‑to‑day ocean import and export operations, ensuring compliance with international trade regulations and company SOPs.
  • Lead, coach, and develop a team of ocean freight coordinators, fostering accuracy, accountability, and service excellence.
  • Oversee end‑to‑end ocean shipment execution, including booking, documentation, customs coordination, and final delivery.
  • Ensure compliance with FMC, customs, carrier, and port authority requirements for international ocean freight movements.
  • Manage both FCL and LCL shipments, including coordination with steamship lines, NVOCCs, CFS facilities, and drayage providers.
  • Monitor operational KPIs such as transit times, dwell time, demurrage and detention exposure, service levels, and cost control.
  • Serve as the primary escalation point for customer issues, port delays, rollovers, and documentation discrepancies.
  • Review and approve ocean freight documentation, including B/Ls, commercial invoices, packing lists, ISF filings, and export documentation.
  • Coordinate closely with overseas agents, carriers, customs brokers, and inland transportation partners.
  • Support pricing, routing, and capacity decisions in partnership with sales, procurement, and network teams.
  • Identify process inefficiencies and implement continuous improvement initiatives to enhance operational performance.
  • Ensure accurate and timely system updates within freight forwarding and transportation management platforms.
  • Maintain strong customer relationships through proactive communication and issue resolution.
  • Support staffing, scheduling, and workload planning to meet volume fluctuations and service commitments.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
  • Certification/Licensure: FMC, CCS, FIATA, or other industry‑recognized logistics certifications preferred.
  • Experience: 5+ years of experience in international ocean freight import and export operations.
  • Prior supervisory or team lead experience within a freight forwarding, NVOCC, or logistics environment.
  • Strong working knowledge of international trade compliance, Incoterms, and ocean freight documentation.
  • Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred.
  • Experience managing FCL/LCL shipments, port operations, and demurrage/detention mitigation.
  • Strong analytical, organizational, and time‑management skills in a high‑volume, deadline‑driven environment.
  • Excellent written and verbal communication skills with the ability to coordinate across global teams and customers.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

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