Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Customer Care Representative - US Customer Care

Fossil Group213 open roles

Where
Richardson, TX, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Representative - US Customer CareFossil Group · Richardson, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fossil Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Fossil Group postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 3 days ago

Fossil Group median: 20 days open

The posting

Customer Care Representative Make An Impact Fossil is seeking a Customer Care Representative to join our Customer Care team. As a Customer Care Representative, you'll provide technical support to our internal team, collaborate with colleagues and external partners, ensure orders are processed smoothly, and offer exceptional support to both customers and fellow customer service representatives. What you will do in this role:

Deliver exceptional customer service by promptly responding to inquiries, resolving complex issues, and maintaining a professional demeanor across all interactions. Perform high-volume, accurate data entry, system updates, and documentation across CRM and order management platforms. Process order adjustments and customer refunds, accurately calculating dollar and percentage amounts in accordance with company policies. Investigate and track lost or delayed repair shipments, coordinating directly with carriers, warehouse staff, and repair technicians to locate missing items. Review and manage fraud orders, analyzing transaction flags and suspicious account activity to protect against chargebacks and unauthorized purchases. Ensure accurate and timely order processing, managing customer purchases from initial entry through fulfillment. Troubleshoot technical issues, researching root causes to implement sustainable solutions for customers and internal teams. Collaborate cross-functionally with internal departments and external partners to resolve operational bottlenecks. Identify patterns and trends in customer inquiries, data discrepancies, or order issues to recommend ongoing process improvements. Support team operations by sharing technical knowledge, assisting peers, and maintaining accurate operational records.

* This role is on a hybrid schedule, 4 days in the office and 1 day working from home, with the exception of the first two weeks of training* Who You Are

A high school diploma is required. At least 1 year of customer service or equivalent experience is required. Must be available to work a Monday-Friday schedule, with potential weekend coverage during peak holiday seasons. Understanding of CRM platforms. Proficient math skills, including the ability to accurately calculate and process refunds involving both percentages and dollar amounts. Strong technical skills and aptitude for learning new technologies. Experience with data entry, administrative tasks, and record-keeping. Strong investigative and problem-solving skills. Comfortable working in a fast-paced environment. Passion for delivering exceptional customer service. Strong interpersonal skills and ability to build positive relationships with both internal and external stakeholders. Ability to identify trends, recognize patterns, and report on observations.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fossil Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fossil Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fossil Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.