Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 6 days ago

Client Success Director – Healthcare & Life Sciences

Fox Point Recruitment LLC297 open roles

Where
New York, New York, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Success Director – Healthcare & Life SciencesFox Point Recruitment LLC · New York, New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fox Point Recruitment LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Job Title: Client Success Director – Healthcare & Life Sciences

Locations: Multiple locations based on client demand, including New York City, New Jersey, Boston, and Maryland.

Work Arrangement: Onsite. This role requires an onsite presence at our company offices and/or client sites, based on the engagement.

Sponsorship: This position is not eligible for Immigration Sponsorship at this time.

Role Overview

As a Client Success Principal in the Healthcare & Life Sciences (HLS) practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi-million-dollar relationships across major U.S. life sciences markets while ensuring our team consistently delivers at the highest standard. Join our client’s team and shape the future of Pharma & Life Sciences through groundbreaking technology solutions!

Key Responsibilities

  • Account Growth & Revenue: Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue.
  • AI Initiative Leadership: Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions.
  • Cross-Functional Collaboration: Partner closely with the Global Pharma Practice Head and global delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics.
  • Client Satisfaction: Ensure strong client outcomes and satisfaction, targeting an NPS of 70+.
  • Relationship Management: Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments.
  • Strategic Planning: Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans.
  • Portfolio Representation: Represent our full portfolio across AI, engineering, design, behavioral science, and pharma analytics.
  • Financial Health: Manage account economics, including utilization, margins, and delivery health.
  • Commercial Execution: Drive proposals, client presentations, and commercial discussions in support of new and expanded work.
  • Team Leadership: Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight.

Qualifications

  • 20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients.
  • 10+ years of consulting experience in healthcare and life sciences.
  • 10+ years leading AI initiatives, including GenAI, for large enterprise clients.
  • Technical Knowledge: Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery.
  • Commercial Judgment: Proven ability to connect client challenges directly to business outcomes.
  • Executive Presence: Experience engaging senior executives (CIO, SVP, VP) in strategic, high-level discussions.
  • Leadership: Demonstrated ability to lead large, cross-functional teams through influence.
  • Agility: Comfortable operating in ambiguous, fast-moving, and dynamic environments.
  • Communication: Exceptional written and verbal communication skills; hands-on experience developing proposals and executive-level client presentations.
  • Mindset: A strong willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities.

Compensation & Benefits

Pay Range

The wage range for this role takes into account a wide variety of factors considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and final compensation decisions are dependent on the unique facts and circumstances of each case.

Benefits & Perks

Full-time employees (and hourly employees working more than 30 hours per week) are eligible for a comprehensive benefits package starting on their first day of employment:

  • Health & Wellness: Medical, dental, vision, life insurance, and disability plans.
  • Retirement: Eligible to participate in the Company 401(k) Plan after 30 days of employment.
  • Paid Time Off: 11 paid holidays and a flexible "Free Time" PTO policy for vacation and sick leave.
  • Family Support: 12 weeks of Paid Parental Leave.

Equal Opportunity Employer

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fox Point Recruitment LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fox Point Recruitment LLC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fox Point Recruitment LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.