Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

Operations & Delivery Lead

Fox Point Recruitment LLC297 open roles

Pay
$10,000 a year
Where
Cleveland, Ohio, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations & Delivery LeadFox Point Recruitment LLC · Cleveland, Ohio, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fox Point Recruitment LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Title: Operations & Delivery Lead

Status: Full Time Location: Hybrid (Cleveland, OH – primarily remote with occasional in-person meetings) Salary: Salary to be discussed by Bryant Staffing Solutions Recruiter Bonus: Quarterly performance-based bonus (up to $10,000 annually) Visa Support: No Visa Sponsorship Available

Overview

A growing, purpose-driven digital agency is seeking an Operations & Delivery Lead to serve as a key leader responsible for ensuring client work is delivered on time, within budget, and at a high level of quality. This individual will act as a right hand to leadership, owning delivery operations while also contributing hands-on to CRM solution design and process development.

This is a highly visible role within a small, collaborative team environment, requiring someone who is both strategic and execution-focused. The ideal candidate is proactive, detail-oriented, and skilled at anticipating and preventing problems before they impact delivery.

Key Responsibilities

Project Delivery & Client Management

  • Own end-to-end delivery of client engagements from post-sale through completion
  • Ensure all projects stay on schedule, within scope, and aligned with quality expectations
  • Proactively manage client communication, including setting expectations and addressing delays
  • Lead delivery meetings and maintain clear visibility into project status
  • Monitor budgets, timelines, and overall project profitability

CRM Strategy & Implementation

  • Design and oversee CRM architecture, including data models, lifecycle stages, and automation
  • Support hands-on configuration of CRM platforms, including workflows, reporting, and integrations
  • Evaluate deliverables and ensure technical accuracy and best practices

Operations & Process Development

  • Build and refine scalable processes to improve delivery consistency and efficiency
  • Develop and maintain SOPs across project workflows, handoffs, and quality control
  • Manage and optimize project management tools and internal systems
  • Lead post-project retrospectives and implement continuous improvements

Team Leadership & Resource Management

  • Manage and mentor team members and contractors
  • Conduct regular one-on-ones and provide performance feedback
  • Support hiring and onboarding as the team grows
  • Monitor team capacity and allocate resources effectively

Pre-Sales & Solution Design Support

  • Participate in select pre-sales conversations to assess feasibility and scope solutions
  • Provide input on CRM strategy and technical approach

Required Qualifications

  • Experience in project delivery, operations, or account management within an agency or client services environment
  • Strong ability to manage timelines, budgets, and client expectations
  • Demonstrated leadership experience, including team oversight and coaching
  • Proven ability to build processes and improve operational workflows
  • Excellent communication skills, particularly in managing delicate client situations
  • Ability to proactively identify risks and resolve issues before escalation
  • Strong technical aptitude and ability to quickly learn new tools and systems

Preferred Qualifications

  • Experience with HubSpot CRM, including architecture and implementation
  • HubSpot Solutions Architect certification or similar experience
  • Familiarity with CRM integrations, APIs, and automation tools (e.g., Zapier, Make)
  • Experience with project management platforms (e.g., Teamwork, ClickUp)
  • Background in sales engineering or technical pre-sales support
  • Experience working with freelancers or contract teams
  • Comfort working within evolving environments and leveraging new technologies, including AI tools

Key Skills Required

  • Project and operations management
  • Client relationship management
  • CRM systems and process automation
  • Leadership and team development
  • Problem-solving and proactive planning

Why This Location?

Cleveland and the surrounding region offer a strong balance of affordability and lifestyle, with access to cultural attractions, outdoor recreation, and a growing business community. The hybrid structure allows for flexibility while maintaining opportunities for in-person collaboration.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fox Point Recruitment LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fox Point Recruitment LLC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fox Point Recruitment LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.