The posting
Job Description
Contract: Permanent
Team: Inbound
Office Location: Dublin
The role:
The Senior Consultant will work closely with the Manager in their team to assist with certain management tasks where appropriate. You will also manage intake of cases directly and progress cases from end-to-end.
What your day will look like:
- Assists Manager with case reviews where appropriate
- Advice on complex matters under the supervision of the Manager, if required
- Ensuring applications are accurate
- Spot and rectify technical or procedural issues
- Ensure all cases on WIP reports are billed correctly and assists Manager to ensure consistent, efficient, and real-time billing for the team
- Full support to clients (case working and strategic advice)
- Actively manages client relationships
- Leading client presentations
- Responsible for the provision of technical/procedural updates to clients
- Acts as a key point of contact with the Manager on clients
- Ensures that clients SLAs are consistently met and reviews and finalises root cause analyses for Managers
- Leads client meetings without supervision from a Manager
- Mentors and trains team members and new starters
- Oversees status of cases through utilization of case management and billing systems
- Special projects (client or operational)
- Delegation of client reporting requirements
- Troubleshooting client issues for the team and proactively identifies potential issues in a timely fashion
- Oversees the management of status reports for assigned clients
The team:
In addition to working with other Senior Consultants in the Ireland practice, this role will specifically see the successful candidate serve as principal client contact for an identified major technology client. This will involve advising the client (in conjunction with manager) on technical aspects of Irish immigration, managing ramps and becoming a subject matter expert in the client’s immigration programme and needs. This role will be generally dedicated to this single client and will support the manager in managing a team of consultants, along with deputising in their absence.
Fragomen in Dublin is an immigration consultancy with an enthusiastic team of professionals with extensive experience in Irish immigration and best practices. We provide the full suite of Irish immigration support to some of the biggest employers in the country and the world across multiple industries.
What we are looking for:
The ideal person for this role will be a self-starter with a strong background in similar roles and excellent organisational skills. You will also be an excellent communicator both written and verbally and able to manage your own time effectively.
Also required:
- Previous immigration experience is essential
- Strong interest in immigration, as well as the desire to further career within this field
- Client facing skills and experience are required
- Proven ability to multi-task with excellent attention to detail
- Enthusiastic and pro-active
- Strong listening skills
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Ireland offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance and Headspace membership
- Lifestyle and Savings: Discount platforms, cycle to work scheme, tax saver commute schemes and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
