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Open nowPosted 13 days ago

Head of Newsroom Support

FRAM rekruttering og rådgivning AS6 open roles

Where
Oslo
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Your applicationOpen nowHead of Newsroom SupportFRAM rekruttering og rådgivning AS · Oslo

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FRAM rekruttering og rådgivning AS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 13 days ago

The posting

Head of Newsroom Support

$3c

Dine viktigste oppgaver

  • Lede og koordinere supportteamet, og selv bidra operativt ved behov.
  • Prioritere supportsaker og sørge for at kritiske problemer raskt kommer til riktig person.
  • Bygge og forbedre arbeidsflyten mellom AI og mennesker, slik at flere saker kan løses raskere og mer effektivt.
  • Følge opp svartider, tid til løsning og kvalitet, og sikre godt samspill med utvikling, produkt og onboarding.
  • Bidra til å utvikle en supportmodell som kan skaleres internasjonalt og på tvers av tidssoner.
  • Bruke innsikt fra kundesaker til å forbedre dokumentasjon, opplæring, produkt og arbeidsprosesser.

Hvem ser vi etter?

Du kjenner hverdagen i en nyhetsredaksjon og er trygg på digitale publiseringsverktøy når det haster. Kanskje er du teknologisterk journalist, superbruker, systemansvarlig, vaktsjef, reportasjeleder eller digitalredaktør.Du må være teknologisk nysgjerrig, kunne forklare komplekse problemstillinger enkelt, prioritere godt og ha lyst til å ta ansvar og få mennesker til å jobbe godt sammen. Du kommuniserer svært godt på norsk og engelsk. Et annet europeisk språk er en fordel.Du er tydelig, løsningsorientert og serviceinnstilt. Du møter frustrerte brukere med forståelse, men kan også prioritere og sette grenser. Du trives i høyt tempo og liker å skape struktur, forbedre arbeidsmåter, måle resultater og prøve ut nye verktøy.

Hvorfor Labrador?

Du får en sentral rolle i et internasjonalt teknologiselskap i sterk vekst, bygget av journalister og utviklere. Her får du forme hvordan kundestøtten organiseres og videreutvikles, tett på kundene, produktet og menneskene som bygger det. Rollen rapporterer til Jon Reidar Hammerfjeld og har arbeidssted i Oslo.

Nysgjerrig?

Kontakt våre rådgivere i FRAM rekruttering og rådgivning AS for en uforpliktende samtale!

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  1. A CV for this posting

    Written against FRAM rekruttering og rådgivning AS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FRAM rekruttering og rådgivning AS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    FRAM rekruttering og rådgivning AS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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