The posting
Company Description
With three Royal Warrants to our name, at the prestigious address of No.1 Savile Row, Gieves & Hawkes maintains its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentlemen who understood the needs of international travellers and explorers. They dressed in style, with dignity, confidence, and charm. They were curators of the finest things in life, setting high standards of artisan craftsmanship and quality. They were mavericks and risk takers. Men who enjoyed life. Men who looked further than the shores of England. These values remain true to the heritage and quality of the Gieves and Hawkes brand ethos.
The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers. We are most excited to maintain our position as No. 1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.
We believe in nurturing the talent of our employees and developing their skills.
Job Description
The Role:
To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the RTW department, impacting the growth and profitability of this part of the business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards. Deputising for the Deputy Manager in their absence.
Key Responsibilities:
Financial Targets
- To assist the SM & ASM in communicating the financial targets/performance to the rest of the team.
- To support the sales team in achieving their individual targets
- To support the SM & ASM in improving performance through business development initiatives and key relationship building.
- To complete weekly trade reports, including key anecdotal information and missed sales/potential opportunities
- To ensure tailoring-related costs are kept in line, monitoring monthly and taking immediate action if escalating.
Team Management
- To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards.
- To ensure the team are carrying out effective and only necessary alterations on garments, and that the correct cost is charged on BC to the customer
- To participate in a weekly meeting with the SM & ASM to discuss staff performance, training needs and set objectives for the coming week.
- To work with the SM & ASM to review and implement an effective weekly training schedule
- To ensure all staff are well presented and portray the appropriate company image incorporating the brand values
Stock Management and Security
- To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures
- To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day
- To manage the risks of external and internal theft
- To assist the SM & ASM in ensuring the weekly cycle counts are executed, and results are escalated to SM and communicated to the team. Prompt action plan and training put in place to address poor results.
- To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business
- To ensure the shop floor layout is always commercially led, with exceptional standards and presentation
- To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any ad hoc requirements are communicated to the relevant parties.
- To support the SM & ASM with in-store events, ensuring they are well prepared and executed
Customer Service
- To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.
- To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.
- To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.
- To continuously review customer service standards across the store, ensuring issues are addressed promptly and improvements made.
- To solve problems and troubleshoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.
General
- Any other duties as outlined from time to time by the SM & ASM
- Work with all appropriate Brands to arrange any in-store events
- Provide any required refreshments (food and drink) to all retail and corporate guests
Qualifications
Requirements
- Minimum of 2/3 years’ experience in luxury retail, ideally menswear, at a Senior Sales/Sales Consultant level or higher.
- Clear, concise, polite communication is essential
- Passionate about all things tailoring, with a desire to increase this knowledge.
- Proficient in English, both verbal and written.
- Able to work under pressure, managing multiple scenarios at any given time, finding solutions
- Immaculately presented
- Punctual, flexible, and able to adapt to the needs of the business at short notice
Additional Information
Gieves & Hawkes/Frasers Group Benefits:
- 25 days' holiday plus bank holidays
- Fearless 1200
- Stakeholder Pension Scheme
- 60% discount in our full-price G&H stores &
- 20% discount in other Fraser Group stores
- Managers Bonus scheme
How We Work
Our values shape every shift, every conversation, every decision:
- Think Without Limits: Move fast, take bold action, and bring the team with you.
- Own It and Back Yourself: Take responsibility, master the basics, and deliver results.
- Be Relevant: Stay connected to our people, our partners, and the planet.
Interest in this role is high, and once we find the right person, we close. Apply early so you don't miss out.
