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Open nowFirst seen 5 hours ago

Automotive BDC Manager

freelandmanagement21 open roles

Where
Antioch, TN
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Your applicationOpen nowAutomotive BDC Managerfreelandmanagement · Antioch, TN

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 5 hours ago

The posting

Freeland Chevrolet is looking for passionate and motivated BDC Manager. We are not just any ordinary dealership; we are a family-owned business where we stand behind our moto "Where People Matter". At Freeland , our employees are the driving force to our success, and we strive to make sure each employee feels valued and supported along the way.

Position Summary: The BDC Manager is responsible for leading and managing the dealership’s Business Development Center (BDC) to maximize sales and service opportunities through effective customer communication, appointment setting, follow-up, and lead management.

Key Responsibilities:

  • Manage, train, coach, and motivate BDC representatives.
  • Monitor incoming internet, phone, and third-party leads.
  • Ensure leads are contacted promptly and consistently according to dealership standards.
  • Develop and maintain effective follow-up processes for unsold prospects, appointments, and missed opportunities.
  • Monitor appointment scheduling, confirmations, show rates, and closing ratios.
  • Track BDC performance using dealership CRM and reporting tools.
  • Work closely with Sales and Service Managers to ensure appointments are properly handled and customers receive a seamless experience.
  • Review daily, weekly, and monthly performance reports and identify opportunities for improvement.
  • Hold BDC team members accountable for activity, follow-up, appointment, and performance goals.
  • Assist with recruiting and onboarding BDC personnel.
  • Maintain accurate customer records and ensure CRM processes are followed.
  • Develop scripts, call guides, email/text templates, and other customer communication strategies.
  • Handle escalated customer concerns and assist with difficult or high-value leads.
  • Ensure compliance with dealership policies and applicable laws regarding customer communications and privacy.
  • Perform other duties as assigned by management.

Preferred Qualifications:

  • Previous automotive dealership BDC, Internet Sales, or Sales management experience.
  • Prior supervisory or management experience preferred.
  • Strong communication, organization, and leadership skills.
  • Ability to work effectively in a fast-paced, goal-oriented environment.
  • Strong computer and CRM skills.
  • Ability to analyze performance metrics and hold a team accountable to goals.

WHAT WE OFFER:

  • 401(k)
  • 401(k) match
  • Medical, Dental and insurance
  • Employee discounts
  • Paid time off
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