Patient Engagement Specialist

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

About Us - SQI Data Service

• Department focused on data analysis and performance
• Working to provide quality assessments that will improve overall clinical experiences
• A great place for professional growth for those interested in potential advancement

Schedule: Full-Time (40hrs/week)

What You'll Do

The Patient Engagement Specialist supports patient experience, patient engagement, and service excellence initiatives throughout the organization. Under the direction of the Patient Engagement Manager, this role works collaboratively with patients, families, clinical teams, and leadership to improve communication, patient satisfaction, service recovery, and overall patient-centered care delivery. The Patient Engagement Specialist assists with purposeful rounding, patient follow-up, survey coordination, resource connection, and education initiatives while promoting a positive and supportive healthcare environment.

Required Special Knowledge, Skills, and Abilities:

• Current understanding of patient care delivery, leadership, patient safety, and quality and process improvement
• Knowledge of patient experience surveys (including CMS-mandated CAHPS surveys) and use of the results to drive improvement is preferred.
• Proficiency in Microsoft Office suite, particularly Word and Excel, a plus.

Requirements

• Associate degree preferred in healthcare, communications, business, social services, or related field; OR minimum of two (2) years of healthcare, patient experience, customer service, or patient engagement experience required.
• Strong communication, interpersonal, and customer service skills.
• Ability to work collaboratively with clinical and non-clinical staff.
• Experience with patient satisfaction initiatives, service recovery, or healthcare operations preferred.
• Ability to effectively manage sensitive situations with professionalism and compassion.
• Basic computer and data entry skills required.

Freeman Perks and Programs

• For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid Time Off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.