Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 hours ago

Senior Customer Success Manager

Freestar5 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success ManagerFreestar · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Freestar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Freestar postings stay open a median of 46 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 27 hours ago

Freestar median: 46 days open

The posting

Senior Customer Success Manager

About the Role

Freestar's publishers need partners who can grow with them — and the Senior CSM role exists for someone who brings that depth. You own a portfolio of Freestar's more complex, higher-stakes publisher relationships, operating with a level of autonomy and strategic influence that goes beyond day-to-day account management.

You've been in this industry long enough to have developed real pattern recognition. You know what good monetization looks like across different publisher types, you can spot a floor pricing problem before it shows up in the numbers, and you've had enough difficult client conversations to navigate them without breaking a sweat. You don't need a playbook for every situation — and when one is missing, you help build it.

This role sits at the intersection of trusted advisor and yield expert. Your publishers should feel like they have a genuine advocate inside Freestar, and your peers should feel like they have a resource they can learn from.

What You'll Do

Publisher Partnership

  • Own a portfolio of Freestar's more complex publisher accounts, serving as their primary strategic point of contact
  • Lead executive business reviews with a clear point of view — not just a performance recap, but a forward-looking perspective on where the relationship should go
  • Build deep, multi-threaded relationships within publisher organizations, spanning revenue, ad ops, product, and editorial
  • Anticipate risks and opportunities before they're surfaced by the publisher, and come to every conversation prepared with a recommendation

Yield & Optimization

  • Take ownership of performance analysis end-to-end — identifying trends, forming hypotheses, designing tests, and tracking outcomes across your portfolio
  • Drive more sophisticated optimization work: auction dynamics, floor pricing strategy, identity and audience approaches, format diversification, and the interplay between user experience and revenue
  • Serve as a technical resource for both your publishers and your peers — able to go deep on programmatic mechanics and explain them clearly to any audience
  • Collaborate with yield, demand, and product teams on bespoke solutions for accounts with unique needs or meaningful scale

Strategic Growth

  • Identify and develop expansion opportunities that are genuinely additive — new products, formats, or services that make sense for each publisher's specific situation
  • Contribute meaningfully to renewal conversations, bringing a clear account narrative and commercial instincts to the table
  • Flag patterns you're seeing across your portfolio that could inform product development, demand strategy, or CS process improvements

Team Contribution

  • Mentor and support junior CSMs, sharing your experience and helping elevate the team's collective standard
  • Help build and refine playbooks, QBR templates, and best practices based on what you're learning in your accounts
  • Contribute to onboarding and training as a subject matter resource

What We're Looking For

  • 5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising
  • Proven track record managing complex, high-value accounts with multiple stakeholders
  • Deep, working knowledge of the programmatic ecosystem — header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions
  • Strong analytical instincts: you're comfortable owning performance analysis independently and turning data into a clear narrative
  • Executive presence and communication skills — able to hold a room at the VP or C-suite level without leaning on a script
  • A coaching mindset — you share what you know and make the people around you better
  • Self-directed and proactive; you manage a complex book without needing to be prompted

Bonus points for:

  • Experience on the publisher side — you've sat in the seat your partners are sitting in
  • Familiarity with identity and audience solutions (UID2, RampID, first-party data strategies)
  • Experience with CMP/consent frameworks and their downstream monetization impact
  • Comfort with CS and CRM platforms and using data to manage a book systematically
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Freestar's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Freestar's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Freestar's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.