The posting
Who are we?
Frencken Mechatronics is involved in the development and assembly of industrial systems or the semiconductor industry, the healthcare market, and a wide range of analytical applications. The high-quality precision mechanical parts, machine assemblies, and vacuum systems are assembled in both clean room and non-clean room environments. As a service provider, Frencken Mechatronics also produces high-quality precision components and modules for leading clients in the high-tech industry.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Key Responsibilities
Customer Interface for Quality Issues
- Act as the main point of contact for all quality-related concerns from customers.
- Communicate clearly and effectively with customers regarding product quality, complaints, or issues.
Customer Complaint Management
- Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports.
- Lead and coordinate problem-solving teams to resolve issues.
- Ensure timely and effective implementation of corrective and preventive actions (CAPA).
Quality Reporting and Documentation
- Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer.
- Maintain and report on key performance indicators (KPIs) like customer returns (RMA), PPM (parts per million), and delivery quality.
Audits and Compliance
- Support or lead customer audits (onsite or remote).
- Ensure compliance with customer-specific requirements (e.g., customer procedure, drawings, specification) industry standards (e.g., ISO 9001) and regulatory guidelines.
Product and Process Validation
- Participate in product launches, process validations, and initial sample inspections.
- Ensure products meet quality standards before delivery to the customer.
Cross-Functional Coordination
- Work with internal teams such as design, production, supply chain, and quality assurance to resolve issues and improve product quality.
- Drive continuous improvement projects based on customer feedback.
Customer Scorecard Monitoring
- Monitor and analyze customer satisfaction metrics and scorecards.
- Take proactive actions to improve ratings (e.g., delivery performance, defect rates).
What do we offer?
Frencken is characterized by an informal and collegial atmosphere where every individual is important. We ensure that you feel at home with us quickly. You will work in a fascinating, challenging high-tech company, within a team of colleagues who are just as passionate as you are.
We reward that passion with a good salary, excellent employment conditions and plenty of opportunities for further development.
Interested in this vacancy? Apply now!
Notice to recruiters and placement agencies:
Please do not submit any resumes to any person or email address at Frencken Group prior to having a signed agreement from Human Resources. Frencken Group is not liable and will not pay placement fees for candidates submitted without approved request. Furthermore, any resumes sent to us without prior agreement and request in place will be considered your company’s gift to Frencken Group and may be forwarded to our recruiters for their attention.
