Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 46 days ago

Customer Success Director

fromitcanwith13 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Directorfromitcanwith · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on fromitcanwith's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 46 days ago

The posting

Director of Account Management & Customer Success

Can you spot a customer risk before it becomes a problem? Can you turn strong relationships into long-term commercial growth? And can you build a Customer Success team that thinks like owners, not order-takers?

If you’re the kind of leader who combines commercial instinct, strategic thinking and genuine customer obsession, this could be your next big move.

At MoonTech, we’re looking for an exceptional Director of Account Management & Customer Success to lead and scale relationships across our most strategic customers.

This is not simply a customer service leadership role. You’ll own retention, account growth, strategic relationships and the performance of our Customer Success team, while helping us build a smarter, more proactive and scalable approach to managing customers.

What You’ll Own

  • Own customer revenue, retention and expansion across a portfolio of strategic accounts.
  • Identify commercial opportunities, customer risks and potential churn signals early—and turn insight into action.
  • Build trusted relationships with senior and executive stakeholders, positioning MoonTech as a strategic partner rather than simply a service provider.
  • Lead strategic account planning, QBRs, commercial conversations and major customer escalations.
  • Ensure every strategic account has clear objectives, ownership, health indicators and actionable success plans.
  • Lead, coach and develop the Customer Success team, building a high-performance culture centred around ownership and accountability.
  • Partner closely with Business Development, Product, Data, Operations and AI/Automation teams to solve customer challenges and deliver on commitments.
  • Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention.
  • Use CRM systems, data and AI to improve visibility, automate repetitive work and enable the team to spend more time on high-value customer interactions.
  • Champion the voice of the customer internally, helping shape MoonTech’s product, commercial and operational priorities.

What We’re Looking For

  • Significant experience in Customer Success, Account Management, Strategic Accounts or a comparable commercial leadership role.
  • A proven track record of owning and improving revenue, retention and/or account expansion.
  • Strong experience managing high-value or enterprise customers and developing relationships with senior decision-makers.
  • Demonstrated people leadership experience with the ability to coach, challenge and develop high-performing teams.
  • A commercially minded and analytical approach to customer management.
  • Exceptional communication, negotiation and stakeholder-management skills.
  • Strong organisational skills with the ability to manage multiple strategic priorities simultaneously.
  • A genuine ownership mentality—you see problems, take responsibility and drive them through to resolution.
  • Confidence operating in a fast-moving environment where priorities can evolve quickly.
  • Experience using CRM or Customer Success platforms.
  • An interest in AI, automation and technology-enabled Customer Success is highly valued.

What Success Looks Like

YRevenue opportunities and churn risks are visible early. CSMs genuinely own their accounts. Executive relationships are strong and strategic. Customer insight influences decisions across the company.

And technology, data and AI enable the team to deliver significantly greater customer value at scale.

Why Join MoonTech?

We’re redefining how brands collaborate with creators—replacing guesswork with real-time performance insights and smarter decision-making.

At MoonTech, you’ll join a bold, diverse and collaborative team passionate about building the future of scalable influencer marketing.

We move fast, think strategically and support each other fiercely. You’ll have the opportunity to shape not only how we work with our most important customers, but also how Customer Success evolves as MoonTech continues to grow.

If you want to build strategic relationships, develop exceptional teams and turn Customer Success into a genuine growth engine, we’d love to hear from you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against fromitcanwith's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on fromitcanwith's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    fromitcanwith's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.