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Open nowPosted 4 days agoWe saw it 90 min after it went up

Técnico de soporte informático nivel 1 y 2 - necesario inglés C1

Frontiers Media

Where
Madrid, Community of Madrid, Spain
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Your applicationOpen nowTécnico de soporte informático nivel 1 y 2 - necesario inglés C1Frontiers Media · Madrid, Community of Madrid, Spain

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

The posting

Actualmente tenemos una vacante en Madrid. Como principal punto de contacto de TI de una oficina local de aproximadamente 80 empleados, este puesto combina conocimientos técnicos prácticos con un excelente servicio al cliente.

Serás responsable de resolver incidencias de hardware y software, mantener y desplegar el equipamiento informático y resolver de forma proactiva los problemas técnicos que afecten a las operaciones diarias. Además de ofrecer soporte, contribuirás directamente a la productividad de los empleados, a la eficiencia del lugar de trabajo y al éxito general de la organización, creando un entorno tecnológico fluido y fiable.

Es absolutamente necesario que los CV sean subidos en inglés, así como tener un nivel de al menos C1.

Responsabilidades

  • Resolver de forma autónoma incidencias de hardware y software (Técnico de Soporte Informático de Nivel 2).
  • Ofrecer un alto nivel de soporte de servicios de TI, tanto presencial como en remoto.
  • Configurar y desplegar ordenadores de sobremesa, portátiles y dispositivos móviles.
  • Aportar ideas a las estrategias de TI y a los OKR relacionados con la eficiencia del soporte.
  • Utilizar y contribuir a la documentación de soporte de TI y a los procedimientos operativos estándar (SOP).
  • Ayudar con los problemas de conectividad de red.
  • Mantener un inventario preciso de todo el equipamiento informático y de las licencias de software.
  • Administrar y conceder permisos de acceso a los usuarios.
  • Incorporar a las nuevas personas empleadas y ofrecer las sesiones de introducción a TI.
  • Ofrecer formación y soporte a los usuarios finales sobre los sistemas y aplicaciones de TI.
  • Colaborar con otros miembros del equipo de TI para mejorar los procesos de soporte.
  • Apoyar y contribuir a los eventos internos y externos de la empresa.
  • Utilizar el sistema de tickets JSM (Jira Service Management) para comunicarse con los usuarios y mantenerlos informados.
  • Asegurar que todos los tickets se resuelvan dentro de los SLA (acuerdos de nivel de servicio) definidos.
  • Ofrecer soporte audiovisual (AV) en las salas de reuniones

Requirements

  • De 3 a 5 años de experiencia en un puesto de soporte informático (desktop support) o similar.
  • Titulación asociada o grado en Tecnologías de la Información, Informática o un campo afín (preferible).
  • Certificaciones relevantes (p. ej., CompTIA A+, Microsoft Certified Desktop Support Technician).
  • Conocimiento de configuraciones y protocolos de red.
  • Experiencia con sistemas operativos (Windows, macOS, iOS).
  • Conocimiento de las mejores prácticas de seguridad informática.
  • Nivel de inglés C1-C2.

Benefits

  • 29 dias de vacaciones laborables
  • Jornada intesiva en agosto
  • Ayuda al transporte y ticket restaurante
  • Hasta 3 días de voluntariado remunerados al año.
  • Programa de Asistencia al Empleado (EAP) confidencial 24/7 (apoyo en bienestar, salud mental, y asesoramiento legal y financiero).
  • Apoyo para la formación y el desarrollo a través del Frontiers Learning Hub
  • Salario competitivo
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