Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 days ago

Compliance Officer

FSRA8 open roles

Pay
$1,479 – $1,892 a week
Where
Toronto, ON
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCompliance OfficerFSRA · Toronto, ON

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FSRA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. FSRA postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 13 days ago

FSRA median: 14 days open

The posting

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come!

Job Description:

PURPOSE OF POSITION

As a member of the Market Conduct team, you will apply your knowledge and experience in one or more of

the FSRA regulated sectors to manage a caseload that involves analyzing and addressing consumer

complaints of misconduct or allegations of breaches involving business practices of financial service

institutions and intermediaries (such as mortgage brokers/agents/administrators and insurance agents).

KEY RESPONSIBILITIES

  • The primary responsibility of this role is the intake of consumer complaints and telephone or
  • email inquiries from internal and external stakeholders, and responding to escalated
  • inquiries.
  • Managing a caseload of complaints and systemic issues that includes assessing the severity
  • of each case, prioritizing as required, communicating with parties involved, and preparing
  • accurate and timely case reports of inquiry/complaint follow-up and resolution, including the
  • issuance of compliance letters as warranted.
  • Monitoring regulated industry conduct and activities to proactively identify potential negative
  • or unfair business practices, and to highlight conduct issues that may contribute to systemic
  • trends that impact consumer protection and the financial services industry.
  • Providing technical advice to financial institutions and intermediaries related to the
  • interpretation and application of FSRA’s compliance requirements and facilitating business
  • practice solutions to resolve complaints.
  • Providing input to market conduct procedures, processes and standards, and to new or
  • proposed revisions to legislation and policies.
  • Conducting research, fact-finding inquiries and analysis to prepare identified files for referral
  • to FSRA’s Case Management Committee to escalate enforcement action, or to assist with
  • examinations for specific compliance concerns

QUALIFICATIONS

Education and Experience

  • Proven knowledge and experience in a relevant regulated financial services sector
  • Knowledge of compliance standards for insurance or lending institution activities
  • Understanding of conduct analysis, risk-based theories and principles
  • Well versed in policy/legislation interpretation for Acts and regulation administered by FSRA
  • relevant to your sector of expertise, for example the Mortgage Brokerage, Lenders and
  • Administrators Act
  • Knowledge of regulatory tools such as progressive discipline, remediation plans and
  • warning letters
  • Proficient in mediation, persuasive, or conflict management techniques to facilitate the
  • resolution of complaints
  • Understanding of accounting and internal audit principles and practices including financial
  • analysis for the review and assessment of financial and business records, statements and
  • processes, is an asset
  • Knowledge of research and analytical techniques and methods to gather information,
  • conduct research; interpret data and prepare findings
  • Strong knowledge and experience with various software applications

Knowledge and Skills

  • Excellent oral and written communication skills to interact with consumers, prepare compliance letters and draft executive correspondence.
  • Advanced analytical and problem solving skills to interpret findings, assess the nature and seriousness of identified issues, facilitate and mediate solutions.
  • Ability to manage a caseload of varied complexity within stated timelines.
  • Relationship management and interpersonal skills to promote resolution of complaints.
  • Research, information gathering, and analytical skills using a broad range of sources.
  • Excellent team membership skills to work cooperatively and collaboratively with colleagues.

*Please note this is an existing position. The posting will close at 12AM on the expiry date*

#LI-Onsite

Compensation Grade:

Grade 228-OPSEU ADM

Compensation Range:

$1,478.60

-

$1,892.29

Bargaining Unit:

OPSEU

Job Code:

Job Code: 20207

Employment Type:

Regular

Scheduled Weekly Hours:

36.25

FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.

NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against FSRA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on FSRA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    FSRA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.