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Open nowPosted 863 days ago

Call Center Opertaors

Future Group1,000 open roles

Where
Cairo, Egypt
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Your applicationOpen nowCall Center OpertaorsFuture Group · Cairo, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Future Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 863 days ago

The posting

If you have a passion for languages and facilitating seamless communication, we want to hear from you! As an OPI/VRI Operator at Future Group, you'll play a pivotal role in connecting individuals from diverse linguistic backgrounds and ensuring clarity and transparency in every conversation.

1. Handling Inbound Calls: Answering incoming calls from customers, clients, or the general public. This may involve providing information, resolving inquiries, or directing calls to the appropriate department.

2. Customer Service: Providing excellent customer service by addressing customer concerns, complaints, and inquiries in a professional and timely manner. This may involve troubleshooting technical issues, managing billing inquiries, or assisting with product/service inquiries.

3. Problem Resolution: Resolving customer issues and complaints effectively and efficiently. This may involve escalating complex issues to supervisors or other departments for further assistance and resolution.

4. Adherence to Policies and Procedures: Following company policies, procedures, and scripts when handling customer interactions. This ensures consistency in service delivery and compliance with company guidelines.

5. Adaptability and Flexibility: Adapting to changes in procedures, technology, or workload to meet customer needs and business objectives. This may involve working flexible hours, including evenings, weekends, and holidays, to provide 24/7 support.

6. Communication Skills: Demonstrating strong verbal and written communication skills to effectively interact with customers and colleagues. This includes active listening, empathy, clarity, and professionalism in all communications.

7. Maintaining Call Center Etiquette: Following call center etiquette guidelines, such as proper greeting and closing phrases, maintaining a polite and courteous tone, and respecting customer confidentiality.

Your background and experience:

Fluency in English is a MUST. Minimum 6 months of experience in Call Center Industry. High emotional intelligence and tolerance to different cultures. High level of communication, listening, note-taking, and memory retention skills.

What we offer you: Full-time. Fixed Night Shifts from 3:00 PM to 12:00 AM / 4:00 PM to 1:00 AM Attractive Salary. EGP 11500 net Transportation Allowance. EGP 2000 net Immediate availability to start working after training. Monthly fee payments. Paid training. Fixed Days Off. (Saturday and Sunday) Location: Maadi

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