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Open nowPosted 685 days ago

RTM - Pasay, Metro Manila, Philippines

Future Group1,000 open roles

Where
Pasay, Philippines
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Your applicationOpen nowRTM - Pasay, Metro Manila, PhilippinesFuture Group · Pasay, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Future Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 685 days ago

The posting

Job Description:

  • Monitor Live Operations: Continuously track key performance indicators (KPIs) like call volume, wait times, and agent productivity in real time.
  • Adjust Staffing Levels: Make real-time decisions to adjust agent schedules and staffing based on current call volumes and service levels.
  • Service Level Management: Ensure that service level targets are consistently met throughout the day.
  • Communication: Act as the communication bridge between frontline staff, supervisors, and management to address any real-time issues.
  • Issue Resolution: Quickly identify and resolve any issues affecting operational performance, including technical glitches or staffing shortages.
  • Real-Time Reporting: Generate and share live performance reports with relevant stakeholders to ensure visibility and actionability.
  • Intraday Forecasting: Use historical data and real-time updates to make adjustments to daily forecasts and staffing requirements.
  • Coordination with Workforce Teams: Collaborate closely with the workforce management team to align on staffing, scheduling, and resource allocation strategies.
  • Tool Management: Utilize workforce management software and other tools to manage queue performance, track adherence, and optimize resource allocation.
  • Continuous Improvement: Recommend and implement process improvements to enhance real-time operational efficiency and optimize resource use.

Requirements:

  • At least 6 months of experience in the Workforce Management team
  • Experience in real-time monitoring, preferably in a contact center environment
  • Advanced proficiency in Excel and reporting tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Monitoring real-time adherence and ensuring optimal staffing levels
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One press. We do the rest.

  1. A CV for this posting

    Written against Future Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Future Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Future Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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