Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 417 days ago

Senior Manager, Backend Technology Delivery

fwd204 open roles

Where
Hong Kong - Taikoo Shing (Group Office)
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Manager, Backend Technology Deliveryfwd · Hong Kong - Taikoo Shing (Group Office)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on fwd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. fwd postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 417 days ago

fwd median: 7 days open

The posting

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

  • Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver solutions on time and within scope.
  • Experience with databases like MySQL, SQL Server and other data storage solutions.
  • Responsible for leading the design, development, and deployment of software applications using languages and technologies of the .NET framework.
  • Serve as a bridge between business stakeholders and technology teams, focusing on customer and operations
  • Strong leadership and team management capabilitiesAnalyzing current systems, gathering requirements, and supporting the modernization of claims platforms to improve operational efficiency, compliance, and customer experience.
  • Collaborate with stakeholders across Claims, Insurance Services, and Operations to identify business needs and pain points.
  • Analyze existing systems and workflows to identify gaps and improvement opportunities
  • Document detailed technical requirements and non-functional specifications
  • Ensure alignment between business goals and technical solutions
  • Conduct end-to-end assessments of the system lifecycle—from notification to payment
  • Map stakeholder roles, regulatory controls, and technology touchpoints within each step
  • Identify pain points and design future-state processes to enhance efficiency, customer satisfaction and operations efficiency

KEY ACCOUNTAIBILITIES

  • Analyze current systems and gather requirements to support modernization efforts
  • Improve operational efficiency, compliance, and customer experience
  • Identify and mitigate risks associated with releasing technical issues into production.
  • Prevent reputational damage and financial impact due to system defects
  • Align auto-testing strategies with business objectives
  • Collaborate with DevOps, developers, Group IT, and business units
  • Chair defect meeting with developers on the high priority issues and provide support to resolve the problems.
  • To participate in UAT, regression, and exploratory testing on web and mobile platforms.
  • Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman.
  • Ensure compliance with QA standards and audit requirements.
  • Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems.
  • Engage with cross-functional teams including risk, AML, QC etc.
  • Participate in Agile ceremonies, contribute to backlog grooming, and sprint planning
  • Conducting gap analysis and proposing process improvements
  • Understand stakeholders’ requirements, able to negotiate and influence the stakeholders on application development with the tech expertise demonstrated
  • Perform knowledge transfer to other teammates or vendors throughout the full-life cycle of application development

QUALIFICATIONS / EXPERIENCE

  • Bachelor’s degree or above in Computer Science or related field
  • At least 10 yearsand above experience as a technical analyst with in-depth business knowledge
  • Experience in multi country market implementation
  • Experience with multi-location, multi-country product launch environments
  • Experience in CICD & Agile work management

KNOWLEDGE & TECHNICAL SKILLS

Technical Knowledge

  • Strong technical background in distributed technologies
  • Structured decision making and problem-solving skills
  • Strong understanding of insurance claims systems and data flows
  • Exposure to API testing tools like Postman
  • Familiarity with SQL for backend validation and data integrity checks
  • SQL for backend validation and data integrity checks
  • API testing and microservices architecture (e.g., AWS, Kafka)

Domain Knowledge

  • Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling)
  • Familiarity with insurance data platforms such as Life-Asia and Group-Asia.
  • Payment processing
  • Regulatory compliance checkpoints
  • Understanding of Hong Kong-specific insurance regulations
  • Map current and future-state processes
  • Experience with non-functional testing like web product security, page accessibility and client-side page speed
  • Familiarity with mobile operating systems like iOS, Android
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast-paced environment with minimal supervision
  • Sense of ownership and pride in performance
  • Critical thinker and problem-solving skills
  • Efficient and effective time-management skills
  • Strong relationship development and management skills.
  • Ability to manage teams on a day-to-day basis.
  • Excellent stakeholder management, particularly managing expectations.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against fwd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on fwd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    fwd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.