The posting
About FX Digital
FX Digital is a specialist Connected TV agency, providing a wide range of services, including Product Strategy, Design, Engineering, and Test Automation. We partner with global streaming brands such as Discovery+, BritBox, ATP Media, ITV, and Dyn.
Role Summary
Owns end-to-end delivery on complex or multi-workstream projects: planning, RAID, budgets, forecasting, margin and change control, anticipating risk before it's raised. Leads cross-functional project teams, including TAs, Product Managers, Designers, Engineers and QAs. A trusted senior contact who builds strong client relationships, leads difficult conversations unsupported and keeps senior stakeholders informed proactively.
Brings solutions rather than problems, introduces new practices and tools, and formally mentors and/or manages junior colleagues, building a psychologically safe, accountable team environment on their projects.
What You'll Do
Delivery Performance
- Planning - build integrated plans across workstreams, manage the cross-workstream critical path, and model scenarios to support decisions.
- Risk & RAID - anticipate systemic risk across workstreams and drive mitigation across teams; keep RAID decision-ready, so it's used as the source of truth in client and leadership reviews.
- Change control - run change control across your projects, taking every CR through approval.
- Agile & continuous delivery - tailor the agile approach across workstreams; use delivery metrics to forecast and spot risk early.
- Releases - work with Engineering to move projects towards continuous delivery (feature flags, automated release gates, frequent small releases), balanced against client approval and CTV platform certification.
- Product Owner role - act as Product Owner on smaller, less complex projects with no dedicated Product Manager, owning the backlog, prioritisation and acceptance criteria; judge when a dedicated Product Manager is needed instead.
- Delivery KPIs - keep schedule and cost variance, RAG-red weeks and project lifecycle sign-offs on track against department targets across complex portfolios.
Financial Performance
- Budgets, forecasting & margin - own budgets, forecasting and margin across larger or concurrent projects, protecting margin proactively.
- Cadence - monitor weekly, re-forecast at least fortnightly, and flag any margin variance across all your projects.
- CR estimates - estimate change requests with the team before any commitment is made to the client.
- Time & overtime - track time accurately and follow the overtime request process where applicable.
- Forecast accuracy - keep forecast accuracy at or above the department KPIs.
Client Experience
- Client relationship management - act as the trusted senior contact for client stakeholders, building trust-based relationships and leading difficult conversations and negotiations unsupported.
- Status communication - keep client and internal senior stakeholders informed with proactive, consistent status updates across workstreams.
- Issue & defect communication - communicate issues, defects and bugs proactively, factually and promptly, including unwelcome news to senior stakeholders, always with options.
- Technical translation - frame technical trade-offs for senior or executive stakeholders, and challenge technical recommendations that don't serve the client outcome.
- Client feedback - seek regular client feedback across your projects and act on it, keeping client satisfaction at or above the department target and adopting a ‘yes, but’ approach where required.
Operational Excellence
- Tools & reporting - champion best practice across the team's tools.
- Innovation & continuous improvement - introduce new practices and tools on your projects, measure the results and share them; drive process improvement beyond your own projects.
- AI & new tools - lead adoption of FX-approved AI and automation tools across your workstreams, within FX tooling and client data policies.
Leadership & Collaboration
- Team leadership & mentoring - formally mentor and/or manage junior colleagues and set the team culture on your projects, building a psychologically safe, accountable environment.
- Stakeholder management - resolve competing priorities between senior client and internal stakeholders without escalation (e.g. launch date vs stability, extra scope vs budget).
- Account growth - actively shape and pitch expansion opportunities, starting from what the client is trying to achieve.
- Impact assessments - own impact assessments for new or expanded scope, including delivery approach, risk and resourcing, and present them to the Commercial Team and client where applicable.
What You Bring
- Judgement under pressure - consistently acts as a Project Leader, not a coordinator: anticipates problems before they land, brings solutions and a recommendation, makes the call on difficult trade-offs, and stays composed under pressure.
- Ownership - anticipates slippage; holds team and self to the same standard.
- Strategic thinking - shapes delivery approach and planning decisions; anticipates future account needs.
- Communication - reads senior and executive audiences and adapts the message in the moment.
- Candour - delivers unwelcome news to senior stakeholders, with options.
- Innovation mindset - actively looks for new practices and technology that improve delivery, and tests them rather than waiting for others to.
- Learning - shares what they learn across the department.
- Collaboration - creates an environment where mistakes are raised without blame.
- Influence - influences without authority across disciplines and senior stakeholders.
Experience
- 5-8 years leading complex or concurrent delivery, with demonstrated mentoring and/or management of other PMs, or equivalent demonstrated capability.
Desirable
- Experience in a digital agency, ideally delivering apps or streaming products for multiple clients.
- Exposure to OTT/CTV, streaming, or broader digital product delivery.
- Experience building or improving a delivery process or templates that the department went on to adopt.
- Experience leading adoption of AI or new tooling within a delivery team.
Why work at FX?
- To recognise everyone’s incredible contribution to the success of the business, we offer an annual profit share
- Personal development is hugely important, so we invest time for you to up-skill, learn and grow
- Pension contributions with Scottish Widows
- Vitality health insurance*
- Cycle-to-work scheme*
- 35 days of annual leave, including bank holidays and Christmas office shutdown
- Early finish Fridays in the summer
- Flexible working - with the option to work 2 days a week from home
- We appreciate that the world has changed and so we also offer a flexi start time between 9am and 10am
- To ensure that our remote workers don’t miss out on the office experience, we have invested in technology that allows us to run company events in a hybrid way
- Every month you have the option of a one-on-one Sanctus mental health coaching session, a great opportunity to get quality mental health support at work
- Take part in regular company-wide and team-specific socials (both in-person and remote)
- We take great pride in our culture of acceptance, diversity and inclusion
- Complete regular surveys to provide anonymous feedback on the business, leadership team and your role to ensure that we are doing everything we can to keep improving and making FX a great place to work
- Join us at our monthly Show and Tell, where team members update us on what they’ve been working on
- Get nominated for the monthly FX Factor by your peers and get recognised for your contribution to the business
- We are invested in your growth and so we run regular appraisals, to ensure you are receiving constant feedback and working towards goals for growth
- We support our team to get involved in conferences, events and trade shows at home and abroad
- Work with epic and prestigious global brands in the media, sport and entertainment space, from Discovery to BBC and ATP Media
If you’re passionate about this role and believe you can add value, we encourage you to apply, even if your background doesn’t match the job description exactly.
This is a full-time role based out of our office in Old Street, London. We can only consider applicants who are able to work 3 days per week from the office.
*Upon completion of a 6 month probationary period
