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Open nowPosted 185 days ago

Customer Success Consultant

Fygaro9 open roles

Where
Bogota, Colombia, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success ConsultantFygaro · Bogota, Colombia, Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 185 days ago

The posting

Company Description

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

Job Description

At Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

💡 What You’ll Do

  • Guide new customers through onboarding and ensure a smooth setup experience
  • Understand merchant needs and recommend the right Fygaro solutions
  • Drive product adoption across features like payments, links, shops, and vPOS
  • Proactively identify opportunities to improve customer performance and retention
  • Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity
  • Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows

Qualifications

🎯 What We’re Looking For

  • 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
  • Strong communication skills (clear, friendly, and solution-oriented)
  • Ability to explain technical concepts in simple terms
  • Highly organized and comfortable managing multiple clients
  • Proactive mindset — you don’t wait for problems, you prevent them
  • Spanish & English proficiency required

Additional Information

  • ⭐ Bonus Points
  • Experience with payments, eCommerce, or POS systems
  • Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)
  • Experience working with SMBs or entrepreneurs
  • 🌎 Why Join Fygaro?
  • Work with a fast-growing fintech operating in 35+ markets
  • Be part of a team shaping the future of digital payments in emerging markets
  • High ownership and impact from day one
  • Collaborative, fast-paced, and entrepreneurial environment
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