Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 79 days ago

Customer Success Associate | Commerce Global

Fynd56 open roles

Where
Mumbai
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Associate | Commerce GlobalFynd · Mumbai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fynd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Fynd postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 79 days ago

Fynd median: 2 days open

The posting

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

We are an AI-native unified commerce platform backed by Reliance Retail. We power OMS, POS, Storefront, Clienteling, Supply Chain (WMS, TMS, RFID), and AI tools for enterprise retailers across 30+ countries, working with leading retailers and brands across the Middle East, Africa, and Southeast Asia.

About the Role

You own the post-sale relationship for a portfolio of enterprise retail accounts in your region. Onboarding and go-live, adoption, business reviews with senior stakeholders, escalations, renewals, and expansion. You sit between demanding clients and our product and engineering teams, and both sides need to trust you.

This is not a ticket-routing job. You will understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size. We care far more about how sharp you are than how many years you have behind you.

What will you do at Fynd?

  • Own a portfolio of enterprise accounts post-sale: onboarding, adoption, health, escalations, renewals, and expansion.
  • Run weekly operational reviews and quarterly business reviews with Heads of Ecommerce, Operations Directors, and CTOs.
  • Turn client problems into precise internal asks for product and engineering, and chase them to closure.
  • Build adoption dashboards and reporting so every review is led by data, not opinion.
  • Use AI daily: analysing usage and ticket data, building reporting agents and automations, drafting client-ready material.
  • Travel to client sites across your region as needed for go-lives, reviews, and relationship building.

Some specific Requirements

  • 3 to 5 years of total work experience, ideally including time in customer success, account management, delivery, solution consulting, or a client-facing role at a B2B software or technology company.
  • AI-native. You use AI tools every day and have built things with them. You must show proof when you apply (see below).
  • Excellent spoken and written English. You can run a meeting with a CTO, defuse an angry Operations Director, and write a crisp escalation summary in the same day.
  • Structured problem solver. You break vague complaints into root causes and drive them to resolution.
  • Comfortable holding your own with senior people. You can walk into a room with a client Director and be taken seriously.
  • Technically comfortable: read API docs, understand integration flows, interpret logs and data exports.
  • Mumbai-based or willing to relocate. Valid passport and readiness to travel across MEA or SEA.
  • B.Tech / B.E. or comparable engineering background preferred. Retail, ecommerce, or commerce technology experience is a plus.

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

  • Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

  • Regular community engagement and team-building activities
  • Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Wellness

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fynd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fynd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fynd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.