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Open nowPosted 8 days ago

Payment Center Representative I

garlandtx55 open roles

Where
Customer Service
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Your applicationOpen nowPayment Center Representative Igarlandtx · Customer Service

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on garlandtx's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. garlandtx postings stay open a median of 14 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 8 days ago

garlandtx median: 14 days open

The posting

Summary

Responsible for processing approximately 1,000,000 payment transactions annually and collecting nearly $300,000,000 owed to the City of Garland for Electricity, Water, Sewer, and Environmental Waste services. This role ensures timely and accurate payment processing while providing professional, effective, and reliable customer service.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday through Friday 8:00AM – 5:00PM

Essential Duties and Responsibilities

  • Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.
  • Enter payments into cash drawer and record them in the payment system for individual accounts.
  • Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
  • Research and process adjustments for payment corrections or refunds.
  • Review customer account information to determine required payments and generate service orders for reconnections.
  • Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
  • Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
  • Maintain purchasing records and process orders for supplies as needed.

Minimum Qualifications

  • High School Diploma or GED.
  • No experience required.

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Physical Requirements & Work Environment

Work in an office environment relatively free from unpleasant environmental conditions or hazards. Work is performed on a flexible rotating shift schedule.

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