The posting
Job Description
Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.
Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.
Join our team as an CQE Leader!
Ensure a standardized approach in managing customer quality topics, drive the resolution of quality incidents, and coordinate cross-functional actions to improve processes and customer satisfaction. Lead the customer quality team while ensuring compliance with automotive standards and continuous improvement across the organization.
What You’ll Do:
• Standardize the way of working with customers on quality issues across the organization • Monitor and report key quality KPIs (external PPM, CQIs, customer concerns, 8D status, stock blockage) • Participate in customer audits and ensure closure of actions related to process incidents • Ensure implementation and compliance with ISO 9001 and IATF 16949 requirements • Drive corrective and preventive actions following customer incidents and ensure FMEA updates • Evaluate the effectiveness of implemented corrective actions • Report customer incident status in daily Level 3 meetings • Lead cross-functional meetings to eliminate process-related customer issues across similar processes • Support weekly quality trainings within the factory • Collaborate with CQEs and Quality Manager to decide on production line unblocking • Coordinate Customer Quality Engineers and Technicians, assigning responsibilities and evaluating performance • Manage analysis of products related to customer complaints (internally and at customer site) • Ensure strong collaboration with all internal departments, customers, and suppliers when required • Contribute to continuous improvement initiatives and process standardization
What We Need:
• Education: Higher studies in a technical field • Minimum 3 years experience in the automotive industry, with at least 2 years in a quality role • Strong knowledge of quality tools: 8D, 4 Block, 5 Whys, Ishikawa, Zero Defects strategy • Good understanding of assembly and/or mechanical processing • Knowledge of quality assurance processes and standards (ISO 9001, IATF 16949) • Experience with technical drawings and specifications • Advanced English level • Computer skills: Excel, Word, PowerPoint, Outlook, SAP • Strong coordination, decision-making, autonomy, and persuasion skills • Previous experience with engine components, preferably turbochargers, is considered a plus • Ability to manage complexity, act with a customer-centric mindset, and lead by example
BENEFITS
• Meal tickets • 13th salary • Private medical insurance • A fixed monthly amount received on the Benefits platform with which you can choose from services such as: • Extended health insurance for employees and dependents • Dental care • Online and offsite shopping discounts • Private pension • Vacation vouchers • Transportation: Metrorex/STB monthly subscriptions or Fuel card • Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
• Extensive online and on-site training programs • Support for Green Belt Six Sigma Certification • Peer2Peer Training program: learn and teach one another, offer advice, and engage • Career growth & promotion opportunities • International work environment
RELAX & WELL-BEING
• Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees • Friendly working environment, alongside talented and dedicated people • Networking area • Bookster • Great coffee, tea and spices • Weekly Fruit Day • Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects) • Flexible working hours • 26 vacation days per year for all our employees
#LI-MB1



