Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 100 days ago

Customer Onboarding Specialist

gayafi10 open roles

Where
International
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Onboarding Specialistgayafi · International

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on gayafi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 100 days ago

The posting

About Gaya

Gaya is a browser extension built for independent insurance agencies. It eliminates the manual data re-entry that slows teams down every day, letting agents move information across carrier portals, AMS systems, and raters without retyping anything. Our customers save real time on every quote. We're growing, and we need someone who can make sure every new customer actually feels that.

What you'll do

You pick up right after the sale closes. Your job is to take a new customer from signed to confident, and make sure they reach the point where Gaya is a real part of their workflow.

Here's what that looks like day to day:

  • Understand customers’ systems and tools and plan a personalized onboarding experience for them.
  • Run the initial onboarding call, walk through how Gaya works, and get the client hands-on with it on their own machine during the call
  • Respond to customer support inquiries as quickly and accurately as possible via chat or phone.
  • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
  • Monitor the accounts’ usage and develop strategies to reactivate them if usage drops or upsell if usage increases.
  • Schedule follow-up check-in calls in the days after onboarding to make sure they're using the tool and keeping up the habit
  • Build a real relationship with each client so they feel supported, not just sold to

What success looks like

Your north star is activation. That means every client you onboard reaches the point where they're using Gaya on their own, seeing the time saved, and don't need you holding their hand to do it.

What we're looking for

  • Strong communication skills, both on calls and in writing
  • You're patient, organized, and good at reading people
  • You can explain a technical product clearly without overcomplicating it
  • You follow up without being reminded
  • Experience in insurance, SaaS onboarding, or customer success is a plus but not required
  • Familiarity with tools like carrier portals, AMS systems, or agency workflows is a real advantage
  • Previously a producer or an account manager at an independent insurance agency is a big plus!

Why this role matters

Retention starts at onboarding. The clients who get activated early stay long-term. This role sits at the center of that, and it directly shapes how customers experience Gaya after the sale.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against gayafi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on gayafi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    gayafi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.